Petit Guide de démarrage relatif à l'optimisation pour les moteurs de recherche (en français) - Documentation - Google

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Optimisation du référencement (SEO)

version courte.

 

GOOGLE BUSINESS :

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Toyota reaches new customers with +Post ads and Google

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How Viewability is Changing the Way We See Advertising

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Shopping for Suppliers: How to verify your account

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Measuring Conversions in AdWords

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AXE Apollo Space Jump Campaign by Unilever Spain - Case Study Video (Spanish)

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Hello Joy Campaign by Mondelez International (Spanish)

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(SPANISH) Transición comercial de Google Shopping el 11 de junio

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Shopping Campaigns: An Overview of New Features and Benefits

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Increase Relevancy with New Ad Formats and Extensions

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Hello Joy Campaign by Mondelez International (German)

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Building Multi-Screen Websites

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Three Strategies to Increase Customer Engagement with Your Brand

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Ads Preferences Manager

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Getting Started with Google AdWords

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How to Add a Book, Google Books Partner Program

ESPAGNE :

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AXE Apollo Space Jump Campaign by Unilever Spain - Case Study Video (Spanish)

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Hello Joy Campaign by Mondelez International (Spanish)

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(SPANISH) Transición comercial de Google Shopping el 11 de junio

ALLEMAGNE :

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Hello Joy Campaign by Mondelez International (German)

Nexus :

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Nexus 5 with Photo Sphere

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Nexus 5 with HDR+

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Case Study evian: les coulisses du phénomène Baby&Me

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Le grand projet - Google Nexus 7 2013

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Le grand projet - Google Nexus 7 2013

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Google Nexus 7: Study Hall

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Google Nexus 7: Fear Less

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Google Nexus 5: I Do

GOOGLE FRANCE :

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Case Study evian: les coulisses du phénomène Baby&Me

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Le grand projet - Google Nexus 7 2013

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YouTube Brandcast 2013 à Paris

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Toutes les communautés de passion sont sur YouTube !

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Women on the Web @ Google Paris

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Versailles 3D, with Google

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Versailles, de Louis XIII à la Révolution

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Versailles après la Révolution française

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Versailles, from Louis XIII to the French Revolution

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Versailles after the French Revolution

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Le Tricycle Google au Château de Versailles

YOUTUBE :

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Toutes les communautés de passion sont sur YouTube !

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YouTube Brandcast 2013 à Paris

GOOGLE ANALYTICS :

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GDL Italia - Applicazioni PHP su Google App Engine

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GDL Weekly for December 9, 2013

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November Google Analytics Developer Update

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The Full Customer Journey: Three Measurement Challenges - Daniel Waisberg

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Google Analytics - Fairmont Hotels Case Study

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Behind the Code: Upgrading to Universal Analytics

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Digital Analytics Fundamentals - Lesson 1.1 Course overview

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Digital Analytics Fundamentals - Lesson 2.1 The importance of digital analytics

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Digital Analytics Fundamentals - Lesson 2.2 Core analysis techniques

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Digital Analytics Fundamentals - Lesson 2.3 Conversions and conversion attribution

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Digital Analytics Fundamentals - Lesson 2.4 Creating a measurement plan

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Off the Charts: Implementing Content Experiments in Google Analytics

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Off the Charts: Campaigns and Attribution for Android Applications using Google Analytics

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Analytics For Agencies #1 - Introducing the New Version of Google Analytics

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Analytics for Agencies #2 - Exciting Insights with Light Speed Analysis

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Analytics for Agencies #3 Measuring Multi-Channel Media

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Analytics for Agencies #4 - Optimizing AdWords & Search

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Analytics for Agencies #5 - GA for Display & Social Insight

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Analytics for Agencies #6 - Measuring Customer Engagement

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Digital Analytics Fundamentals - Lesson 3.1 How Google Analytics works

GOOGLE MAPS :

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Take a tour of the new Google Maps

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Explore Views of the Burj Khalifa with Google Maps

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Explore Treasure Mode with Google Maps

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Map together with Google Map Maker

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Explore Views of the Canadian Arctic with Google Maps

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Happy Canada Day from Google Maps!

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Google Maps: #PegmanLive

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Explore Venice with Google Maps

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Google Santa Tracker - Where's Santa?

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Explore the ocean with Google Maps

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Enfin là ! Google Maps pour iPhone.

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Meet the new Google Maps - Sous-titrage en français

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Offrez à vos clients une visite virtuelle avec Google Visite Virtuelle pour les Pros

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Saroo Brierley: Homeward Bound

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Explore the Galapagos Islands with Google Maps

GOOGLE PLUS :

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Google+: Media

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A Morning with Google+

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Conversations on Google+ with Jay Bilas (2 minute Recap)

GOOGLE CANADA :

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Happy Canada Day from Google Maps!

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Explore Views of the Canadian Arctic with Google Maps

GOOGLE ADWORDS :

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The Big Holiday Remarketing Hangout

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Adwords Hangout on Air: Last Minute Holiday Performance Boosters

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AdWords Office Hours

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Tip Tuesday: Last Minute Performance Boosters

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Ask AdWords - Competing Ads, Google Partners, Display Placements

GOOGLE ADSENSE :

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Make the most out of the holiday season

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Go Multi-Screen: Building A Mobile Application

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Go Multi-Screen: Responsive Design - What, Why & How

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Go Multi-Screen: Principles and Recommendations

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The New AdSense Interface: The Story

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AdSense Tips: Keeping your site family-safe - Sous-titrage en français

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Google AdSense Policies: Content and Copyright - Sous-titrage en français

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Choose AdSense - Make Money From Your Content

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Publisher perspectives on growing with Google

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Custom Channels

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Creating An Ad Unit

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How to evaluate the user experience on your website

GOOGLE HANGOUT :

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The Big Holiday Remarketing Hangout

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Adwords Hangout on Air: Last Minute Holiday Performance Boosters

Google Developpeurs / Developers :

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Chrome Dev Summit 2013 - Optimizing your Workflow for a Cross-device World (Matt Gaunt)

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GDL Italia - Google Plus Analytics con Google Cloud Platform

Cloud :

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GDL Italia - Google Plus Analytics con Google Cloud Platform

ITALIE :

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GDL Italia - Applicazioni PHP su Google App Engine

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Explore Venice with Google Maps

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GDL Italia - Google Plus Analytics con Google Cloud Platform

Google Webmasters :

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Is there an SEO disadvantage to using responsive design instead of separate mobile URLs?

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Should I add schema.org markup on my videos even if they're on YouTube?

Google Entreprises :

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Reset the Administrator Password

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The US Census puts every American on the map

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[French] Google Drive - Une suite bureautique (Hangout on Air)

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Odell Brewery Hangout On Air

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[APAC] Introduction and Demonstration of Google Search Appliance

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Google Apps Sync for Microsoft Outlook

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How to troubleshoot the Admin Console

Le château de Versailles et Google :

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Versailles 3D, with Google

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Versailles, de Louis XIII à la Révolution

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Versailles après la Révolution française

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Versailles, from Louis XIII to the French Revolution

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Versailles after the French Revolution

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Le Tricycle Google au Château de Versailles

Talks at Google :

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Authors@Google: Kyle Johnson 'Inception and Philosophy'

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Authors@Google: Christopher Hitchens

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Aaron Hirsh, "Telling Our Way to the Seas" | Talks at Google

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Interview with Avery*Sunshine | Musicians at Google

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@Google in Conversation with Stephen Merchant

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Google+David Beckham

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@Google & YouTube present A Conversation with Conan O'Brien

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Musicians@Google Presents: Google Goes Gaga

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Candidates@Google: Barack Obama

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Candidates@Google: Ron Pau

Divers Google :

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Help for hacked sites: Touch base with Webmaster Tools

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ウェブマスターの昼休み ハングアウト オンエア バージョン! Part 1(Japanese)

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Do you recommend using special characters in URLs?

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Google Image Search

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Think Performance 2013 - Jason Bigler - Atteindre son audience

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Google pour les Pros @Lille

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Témoignage AdWords Express - Coach Google pour les Pros

Google Chrome :

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Chromebook: For More Doing, Less Waiting

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Chrome OS Guided Tour

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Chromebook: For Everything Built-in

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Chromebook: For Working Together

Android :

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DevBytes: Android 4.4 Storage Access Framework: Provider

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Android Design in Action: Collections

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Android Design in Action: Images

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Android Design in Action: New in Android 4.4

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DevBytes: Design for Large Displays - Part 1

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DevBytes: What's New in Android 4.4 (Japanese)

Autres vidéos Google :

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(French) Google Cloud Developer Challenge

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Project Glass: Live Demo At Google I/O

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Google I/O 2012 - What's New in Android Developers' Tools

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GZIP is not enough!

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Google Apps for Business: Présentation de Google Documents (Français)

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Google Apps for Business: Présentation de Gmail (Français)

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Bonnes fêtes avec Google + Hangouts

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Google Nexus 7 : L'exposé

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Sky vous permet d'explorer l'espace dans Google Earth

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La commande Vocale pour Android

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Google Apps Demo (Français)

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Google Apps for Business Présentation générale (Français)

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Introducing Voice Search for your computer

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Google 地圖 —— 保險業 (Atmosphere Maps Online)

AUTRES VIDEOS : MIT :

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Lec 6 | MIT 6.042J Mathematics for Computer Science, Fall 2010

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Lec 5 | MIT 6.042J Mathematics for Computer Science, Fall 2010

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Lec 4 | MIT 6.042J Mathematics for Computer Science, Fall 2010

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Lec 3 | MIT 6.042J Mathematics for Computer Science, Fall 2010

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Lec 9 | MIT 6.002 Circuits and Electronics, Spring 2007

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Lec 16 | MIT 6.002 Circuits and Electronics, Spring 2007

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Lec 14 | MIT 6.002 Circuits and Electronics, Spring 2007

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Lec 1 | MIT 6.002 Circuits and Electronics, Spring 2007

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Lec 10 | MIT 6.002 Circuits and Electronics, Spring 2007

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Lec 6 | MIT 6.002 Circuits and Electronics, Spring 2007

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Lec 11 | MIT 6.002 Circuits and Electronics, Spring 2007

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Lec 9 | MIT 5.111 Principles of Chemical Science, Fall 2005

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6. Crystal Bonding & Electronic Energy Levels in Crystals

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5. Electronic Levels in One-Dimensional Lattice Chain

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1. Introduction and Basic Concepts

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Lec 1 | MIT 6.00 Introduction to Computer Science and Programming, Fall 2008

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Lec 1 | MIT 6.042J Mathematics for Computer Science, Fall 2010

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Lec 2 | MIT 6.042J Mathematics for Computer Science, Fall 2010

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Lec 1 | MIT 6.00SC Introduction to Computer Science and Programming, Spring 2011

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Rec 1 | MIT 6.00SC Introduction to Computer Science and Programming, Spring 2011

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Lec 4 | MIT 6.00SC Introduction to Computer Science and Programming, Spring 2011

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Lec 2 | MIT 6.00SC Introduction to Computer Science and Programming, Spring 2011

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Lec 1 | MIT 6.01SC Introduction to Electrical Engineering and Computer Science I, Spring 2011

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Lec 6 | MIT 6.00SC Introduction to Computer Science and Programming, Spring 2011

SAGE :

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Sage vous présente son bouquet de e-services Sage Bâtiment

AUTRES VIDEOS : GOOGLE : Google Webmasters :

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Is there an SEO disadvantage to using responsive design instead of separate mobile URLs?

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Should I add schema.org markup on my videos even if they're on YouTube?

Google France :

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Women on the Web @ Google Paris

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Versailles 3D, with Google

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Versailles, de Louis XIII à la Révolution

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Versailles après la Révolution française

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Versailles, from Louis XIII to the French Revolution

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Versailles after the French Revolution

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Le Tricycle Google au Château de Versailles

Google Entreprises :

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Work has gone Google

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Google Apps for Business Overview

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Khan Academy runs on Google Cloud Platform

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Reset the Administrator Password

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The US Census puts every American on the map

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[French] Google Drive - Une suite bureautique (Hangout on Air)

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Odell Brewery Hangout On Air

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[APAC] Introduction and Demonstration of Google Search Appliance

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Google Apps Sync for Microsoft Outlook

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How to troubleshoot the Admin Console

Le château de Versailles et Google :

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Versailles 3D, with Google

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Versailles, de Louis XIII à la Révolution

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Versailles après la Révolution française

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Versailles, from Louis XIII to the French Revolution

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Versailles after the French Revolution

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Le Tricycle Google au Château de Versailles

Google Maps :

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Explore the ocean with Google Maps

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Enfin là ! Google Maps pour iPhone.

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Meet the new Google Maps - Sous-titrage en français

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Offrez à vos clients une visite virtuelle avec Google Visite Virtuelle pour les Pros

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Saroo Brierley: Homeward Bound

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Explore the Galapagos Islands with Google Maps

Talks at Google :

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Authors@Google: Kyle Johnson 'Inception and Philosophy'

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Authors@Google: Christopher Hitchens

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Aaron Hirsh, "Telling Our Way to the Seas" | Talks at Google

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Interview with Avery*Sunshine | Musicians at Google

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@Google in Conversation with Stephen Merchant

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Google+David Beckham

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@Google & YouTube present A Conversation with Conan O'Brien

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Musicians@Google Presents: Google Goes Gaga

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Candidates@Google: Barack Obama

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Candidates@Google: Ron Pau

Google Adsense :

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The New AdSense Interface: The Story

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AdSense Tips: Keeping your site family-safe - Sous-titrage en français

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Google AdSense Policies: Content and Copyright - Sous-titrage en français

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Choose AdSense - Make Money From Your Content

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Publisher perspectives on growing with Google

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Custom Channels

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Creating An Ad Unit

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How to evaluate the user experience on your website

Google analytics :

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Digital Analytics Fundamentals - Lesson 1.1 Course overview

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Digital Analytics Fundamentals - Lesson 2.1 The importance of digital analytics

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Digital Analytics Fundamentals - Lesson 2.2 Core analysis techniques

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Digital Analytics Fundamentals - Lesson 2.3 Conversions and conversion attribution

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Digital Analytics Fundamentals - Lesson 2.4 Creating a measurement plan

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Off the Charts: Implementing Content Experiments in Google Analytics

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Off the Charts: Campaigns and Attribution for Android Applications using Google Analytics

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Analytics For Agencies #1 - Introducing the New Version of Google Analytics

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Analytics for Agencies #2 - Exciting Insights with Light Speed Analysis

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Analytics for Agencies #3 Measuring Multi-Channel Media

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Analytics for Agencies #4 - Optimizing AdWords & Search

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Analytics for Agencies #5 - GA for Display & Social Insight

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Analytics for Agencies #6 - Measuring Customer Engagement

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Digital Analytics Fundamentals - Lesson 3.1 How Google Analytics works

Divers Google :

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Help for hacked sites: Touch base with Webmaster Tools

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ウェブマスターの昼休み ハングアウト オンエア バージョン! Part 1(Japanese)

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Do you recommend using special characters in URLs?

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Google Image Search

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Think Performance 2013 - Jason Bigler - Atteindre son audience

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Google pour les Pros @Lille

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Témoignage AdWords Express - Coach Google pour les Pros

Google Chrome :

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Chromebook: For More Doing, Less Waiting

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Chrome OS Guided Tour

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Chromebook: For Everything Built-in

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Chromebook: For Working Together

Android :

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DevBytes: Android 4.4 Storage Access Framework: Provider

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Android Design in Action: Collections

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Android Design in Action: Images

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Android Design in Action: New in Android 4.4

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DevBytes: Design for Large Displays - Part 1

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DevBytes: What's New in Android 4.4 (Japanese)

googlenexus

Nexus :

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Google Nexus 7: Center Stage

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Google Nexus 7: In Play

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Google Nexus 7: Study Hall

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Google Nexus 7: Fear Less

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Google Nexus 5: I Do

Autres vidéos Google :

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(French) Google Cloud Developer Challenge

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Project Glass: Live Demo At Google I/O

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Google I/O 2012 - What's New in Android Developers' Tools

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GZIP is not enough!

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Google Apps for Business: Présentation de Google Documents (Français)

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Google Apps for Business: Présentation de Gmail (Français)

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Bonnes fêtes avec Google + Hangouts

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Google Nexus 7 : L'exposé

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Sky vous permet d'explorer l'espace dans Google Earth

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La commande Vocale pour Android

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Google Apps Demo (Français)

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Google Apps for Business Présentation générale (Français)

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Introducing Voice Search for your computer

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Google 地圖 —— 保險業 (Atmosphere Maps Online)

AUTRES VIDEOS : SAMSUNG : Vidéos : Tutoriels :

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Samsung CONVERGENCE -- Samsung Link

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Samsung Galaxy Note 10.1 Edition 2014 -- Tutoriel Pen Window

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Samsung Galaxy Note 10.1 Edition 2014 -- Tutoriel Capture

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Samsung Galaxy Note 3 - Tutoriel Comment paramétrer votre Note 3

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Samsung Galaxy Gear - Tutoriel Appels et Messages

 Samsung-GALAXY-S4-Air-View-Tutoriel-Video

Samsung- GALAXY S4 - Air Gesture   - Tutoriel - Video

Samsung- GALAXY S4 - Lecteur optique  - Tutoriel - Video

 Samsung - GALAXY S4 - Smart Scroll  - Tutoriel - Video

 Samsung GALAXY S4 - ChatOn  - Tutoriel - Video

 Samsung GALAXY S4 - S Translator  - Tutoriel - Video

Autres Vidéos :

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Présentation de la Samsung Galaxy Gear

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Présentation du Samsung Galaxy Note 3

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Présentation de la Samsung Galaxy Tab 3 Kids

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The Gentleman Putpocket

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Everyday Wonders: A Pop-up Book of Singapore with GALAXY Note 3 + Gear

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Samsung GALAXY Note 3 + Gear Official TVC

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Inside "Magna Carta Holy Grail" with JAY Z + Samsung

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Samsung Galaxy Note 10.1 2014 Edition -- Day in the Life

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Samsung Galaxy Gear: In the Wild

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Samsung Galaxy Gear: A Long Time Coming

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Samsung #OverToYou - Intro

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#OverToYou Fred Butler - Wearable Mini feat. Galaxy S4 Mini

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Everyday Wonders: A Pop-up Book of NYC with GALAXY Note 3 + Gear

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Interview with David Carter, Wonder Book artist for GALAXY Note 3 + Gear

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Samsung solutions d'impression -- Les imprimantes NFC

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Présentation du Samsung Galaxy SIII Mini

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Samsung SMART TV : Reconnaissance Gestuelle

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Barres de son Samsung avec SoundShare

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Samsung ATIV S - App-Verknüpfungen erstellen

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Samsung GALAXY Note 3 presents The Shoot - Behind the scenes

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Samsung Galaxy Gear - Pub TV

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Introducing Samsung GALAXY Note 10.1 (2014 Edition)

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Everyday Wonders, pop-up book of London with GALAXY Note 3 + Gear

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Samsung GALAXY Note 3 Official TVC - Messi's Note (The Developer)

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#JeVeuxUnMega spray de peinture à La Villette

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Samsung GALAXY Mega - Air View

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Samsung Galaxy Note 3 - S Finder

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GALAXY S4 Air Gesture with Monsters University

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Introducing Samsung HomeSync

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GALAXY S4 Official TVC - Sound & Shot

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Samsung PREMIERE 2013 livestream (full length)

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GALAXY S4 Official TVC

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GALAXY S4 Official Hands-on

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Mary Ho - The Grandma of Rock

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Samsung UNPACKED 2013 Episode 2 livestream (full length)

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Samsung GALAXY Note 3 + Gear : Official First Hands-on

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Samsung GALAXY Note 3 presents "Dreams", a digital short film

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Samsung GALAXY Tab 3 presents "Make it real", a digital short film

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Introducing Samsung GALAXY Note 3

 Samsung Unleash Your Fingers - Video

 Samsung Unleash Your Fingers : Next Generation Vidéo

 Samsung Vous allez aimer la vitesse Vidéo

Miniature Samsung GALAXY S4 presents Hi Hey Hello, a musical short film

 GALAXY S4 - The Great Gatsby Premiere, Cannes

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Samsung UNPACKED 2013 Episode 2 Highlights

 Samsung Readers Hub Vidéo

 Samsung Game Hub Vidéo

 

Présentation du Samsung GALAXY Mega

 Smart Switch PC-mobile

 Samsung Spot TV Samsung GALAXY S4 - version 60'  - Video

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Miniature Samsung Spot Samsung Galaxy Note 8.0  - Video

Farnell Element 14 :

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Introducing element14 TV

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Ben Heck Time to Meet Your Maker Trailer

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Détecteur de composants

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Recherche intégrée

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Ben Builds an Accessibility Guitar Trailer Part 1

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Ben Builds an Accessibility Guitar - Part 2 Trailer

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PiFace Control and Display Introduction

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Flashmob Farnell

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Express Yourself in 3D with Cube 3D Printers from Newark element14

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Farnell YouTube Channel Move

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Farnell: Design with the best

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French Farnell Quest

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Altera - 3 Ways to Quickly Adapt to Changing Ethernet Protocols

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Cy-Net3 Network Module

Tutoriels :

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the knode tutorial - element14

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Ben's Autodesk 123D Tutorial Trailer

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Ben's CadSoft EAGLE Tutorial Trailer

Recherche par catégories :

Imprimantes       Téléphones

      GSM            Informatique

Ordinateurs            Galaxy

    Photo                  TV  

Electroménager 

Vidéos :

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Samsung Galaxy Gear: A Long Time Coming

Samsung Mobile :

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Götze joins #GALAXY11

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Illustrator Marion Deuchars on the simple joy of Dot, Circle, Box with GALAXY Note 3

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The simple joy of Dot, Circle, Box with GALAXY Note 3 + Gear

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Messi joins as Captain of #GALAXY11

SAMSUNG MEMORY - MEMOIRE :

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Samsung Memory Solutions Forum - Highlights

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Samsung Memory Solutions Forum - Opening

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Samsung Memory Solutions Forum - Future Technology

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Samsung VNAND PR Video

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Samsung SSD Solutions - David Lin

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Samsung SSD 840 EVO - Jonathan da Silva

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Samsung SSD Leadership - Jim Elliott

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Redesigning Flash Storage Technology - Keun Soo Jo

Tutoriels :

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Samsung Galaxy Note 3 - Tutoriel S Beam

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Samsung CONVERGENCE -- Samsung Link

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Samsung Galaxy Note 10.1 Edition 2014 -- Tutoriel Pen Window

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Samsung Galaxy Note 10.1 Edition 2014 -- Tutoriel Capture

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Samsung Galaxy Note 3 - Tutoriel Comment paramétrer votre Note 3

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Samsung Galaxy Gear - Tutoriel Appels et Messages

 Samsung-GALAXY-S4-Air-View-Tutoriel-Video

Samsung- GALAXY S4 - Air Gesture   - Tutoriel - Video

Samsung- GALAXY S4 - Lecteur optique  - Tutoriel - Video

 Samsung - GALAXY S4 - Smart Scroll  - Tutoriel - Video

 Samsung GALAXY S4 - ChatOn  - Tutoriel - Video

 Samsung GALAXY S4 - S Translator  - Tutoriel - Video

Samsung, vidéos en français :

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Samsung Games, les meilleurs jeux optimisés pour votre smartphone ou votre tablette Samsung

Autres Vidéos :

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Présentation de la Samsung Galaxy Gear

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Présentation du Samsung Galaxy Note 3

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Présentation de la Samsung Galaxy Tab 3 Kids

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The Gentleman Putpocket

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Everyday Wonders: A Pop-up Book of Singapore with GALAXY Note 3 + Gear

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Samsung GALAXY Note 3 + Gear Official TVC

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Inside "Magna Carta Holy Grail" with JAY Z + Samsung

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Samsung Galaxy Note 10.1 2014 Edition -- Day in the Life

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Samsung Galaxy Gear: In the Wild

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Samsung Galaxy Gear: A Long Time Coming

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Samsung #OverToYou - Intro

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#OverToYou Fred Butler - Wearable Mini feat. Galaxy S4 Mini

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Everyday Wonders: A Pop-up Book of NYC with GALAXY Note 3 + Gear

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Interview with David Carter, Wonder Book artist for GALAXY Note 3 + Gear

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Samsung solutions d'impression -- Les imprimantes NFC

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Présentation du Samsung Galaxy SIII Mini

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Samsung SMART TV : Reconnaissance Gestuelle

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Samsung ATIV S - App-Verknüpfungen erstellen

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Samsung GALAXY Note 3 presents The Shoot - Behind the scenes

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Samsung Galaxy Gear - Pub TV

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Introducing Samsung GALAXY Note 10.1 (2014 Edition)

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Everyday Wonders, pop-up book of London with GALAXY Note 3 + Gear

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Samsung GALAXY Note 3 Official TVC - Messi's Note (The Developer)

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#JeVeuxUnMega spray de peinture à La Villette

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Samsung GALAXY Mega - Air View

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Samsung Galaxy Note 3 - S Finder

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GALAXY S4 Air Gesture with Monsters University

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GALAXY S4 Official TVC

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Mary Ho - The Grandma of Rock

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Samsung UNPACKED 2013 Episode 2 livestream (full length)

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Samsung GALAXY Note 3 + Gear : Official First Hands-on

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Samsung UNPACKED 2013 Episode 2 Highlights

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Présentation du Samsung GALAXY Mega

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Miniature Samsung Spot Samsung Galaxy Note 8.0  - Video

Démarrer :

Demarrer-avec-le-Galaxy-S4-GT-I9505-02.07.2013

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/Google/Google-Go-Multi-Screen-Building-A-Mobile-Application-Video.htm,1,1,1.00,0.00,0.00 Search Engine Optimization Starter Guide This document first began as an effort to help teams within Google, but we thought it'd be just as useful to webmasters that are new to the topic of search engine optimization and wish to improve their sites' interaction with both users and search engines. Although this guide won't tell you any secrets that'll automatically rank your site first for queries in Google (sorry!), following the best practices outlined below will make it easier for search engines to crawl, index and understand your content. Search engine optimization is often about making small modifications to parts of your website. When viewed individually, these changes might seem like incremental improvements, but when combined with other optimizations, they could have a noticeable impact on your site's user experience and performance in organic search results. You're likely already familiar with many of the topics in this guide, because they're essential ingredients for any web page, but you may not be making the most out of them. Even though this guide's title contains the words "search engine", we'd like to say that you should base your optimization decisions first and foremost on what's best for the visitors of your site. They're the main consumers of your content and are using search engines to find your work. Focusing too hard on specific tweaks to gain ranking in the organic results of search engines may not deliver the desired results. Search engine optimization is about putting your site's best foot forward when it comes to visibility in search engines, but your ultimate consumers are your users, not search engines. Your site may be smaller or larger than our example site and offer vastly different content, but the optimization topics we discuss below should apply to sites of all sizes and types. We hope our guide gives you some fresh ideas on how to improve your website, and we'd love to hear your questions, feedback, and success stories in the Google Webmaster Help Forum. Welcome to Google's Search Engine Optimization Starter Guide Table of Contents 4 6 8 10 14 16 18 2 0 2 1 2222 2 4 2 6 2 8 3 0 Googlebot Crawling content on the Internet for Google's index every day, every night, non stop. From here on, I'll be explaining various points on search engine optimization (SEO)! SEO Basics Create unique, accurate page titles Make use of the "description" meta tag Improving Site Structure Improve the structure of your URLs Make your site easier to navigate Optimizing Content Offer quality content and services Write better anchor text Optimize your use of images Use heading tags appropriately Dealing with Crawlers Make effective use of robots.txt Be aware of rel="nofollow" for links SEO for Mobile Phones Notify Google of mobile sites Guide mobile users accurately Promotions and Analysis Promote your website in the right ways Make use of free webmaster tools An example may help our explanations, so we've created a fictitious website to follow throughout the guide. For each topic, we've fleshed out enough information about the site to illustrate the point being covered. Here's some background information about the site we'll use: Website/business name: "Brandon's Baseball Cards" Domain name: brandonsbaseballcards.com Focus: Online-only baseball card sales, price guides, articles, and news content Size: Small, ~250 pages “Paid” Search, AdWords Organic Search Search engine optimization affects only organic search results, not paid or "sponsored" results such as Google AdWords. Create unique, accurate page titles SEO Basics Glossary Indicate page titles by using title tags Page title contents are displayed in search results (1) The title of the homepage for our baseball card site, which lists the business name and three main focus areas. Brandon's Baseball Cards - Buy Cards, Baseball News, Card Prices (2) A user performs the query [baseball cards]. Our homepage shows up as a result, with the title listed on the first line (notice that the query terms the user searched for appear in bold). If the user clicks the result and visits the page, the page's title will appear at the top of the browser. (3) A user performs the query [rarest baseball cards]. A relevant, deeper page (its title is unique to the content of the page) on our site appears as a result. A title tag tells both users and search engines what the topic of a particular page is. The tag should be placed within the <head> tag of the HTML document (1). Ideally, you should create a unique title for each page on your site. If your document appears in a search results page, the contents of the title tag will usually appear in the first line of the results (if you're unfamiliar with the different parts of a Google search result, you might want to check out the anatomy of a search result video by Google engineer Matt Cutts, and this helpful diagram of a Google search results page). Words in the title are bolded if they appear in the user's search query. This can help users recognize if the page is likely to be relevant to their search (2). The title for your homepage can list the name of your website/ business and could include other bits of important information like the physical location of the business or maybe a few of its main focuses or offerings (3). Search engine Computer function that searches data available on the Internet using keywords or other specified terms, or a program containing this function. <head> tag An element that indicates the header in an HTML document. The content of this element will not be displayed in a browser. HTML Abbreviation for HyperText Markup Language, a language used when describing web page documents. It denotes the basic elements of web pages, including the document text and any hyperlinks and images embedded within. Search query Single or multiple terms which are input by the user when performing a search on search engines. SEO Basics Improving Site Structure Optimizing Content Dealing with Crawlers SEO for Mobile Phones Promotions and Analysis Links The anatomy of a search result http://googlewebmastercentral.blogspot.com/2007/11/anatomy-of-search-result.html Diagram of a Google search results page http://www.google.com/support/websearch/bin/answer.py?answer=35891 Best Practices Page titles are an important aspect of search engine optimization. Choose a title that effectively communicates the topic of the page's content. Accurately describe the page's content choosing a title that has no relation to the content on the page using default or vague titles like "Untitled" or "New Page 1" Avoid: Create unique title tags for each page Each of your pages should ideally have a unique title tag, which helps Google know how the page is distinct from the others on your site. using a single title tag across all of your site's pages or a large group of pages Avoid: Use brief, but descriptive titles Titles can be both short and informative. If the title is too long, Google will show only a portion of it in the search result. using extremely lengthy titles that are unhelpful to users stuffing unneeded keywords in your title tags Avoid: Make use of the "description" meta tag SEO Basics Glossary Summaries can be defined for each page What are the merits of description meta tags? (1) The beginning of the description meta tag for our homepage, which gives a brief overview of the site's offerings. <html> <head> <title>Brandon's Baseball Cards - Buy Cards, Baseball News, Card Prices (2) A user performs the query [baseball cards]. Our homepage appears as a result, with part of its description meta tag used as the snippet. (3) A user performs the query [rarest baseball cards]. One of our deeper pages, with its unique description meta tag used as the snippet, appears as a result. A page's description meta tag gives Google and other search engines a summary of what the page is about (1). Whereas a page's title may be a few words or a phrase, a page's description meta tag might be a sentence or two or a short paragraph. Google Webmaster Tools provides a handy content analysis section that'll tell you about any description meta tags that are either too short, long, or duplicated too many times (the same information is also shown for tags). Like the <title> tag, the description meta tag is placed within the <head> tag of your HTML document. Description meta tags are important because Google might use them as snippets for your pages. Note that we say "might" because Google may choose to use a relevant section of your page's visible text if it does a good job of matching up with a user's query. Alternatively, Google might use your site's description in the Open Directory Project if your site is listed there (learn how to prevent search engines from displaying ODP data). Adding description meta tags to each of your pages is always a good practice in case Google cannot find a good selection of text to use in the snippet. The Webmaster Central Blog has an informative post on improving snippets with better description meta tags. Words in the snippet are bolded when they appear in the user's query (2). This gives the user clues about whether the content on the page matches with what he or she is looking for. (3) is another example, this time showing a snippet from a description meta tag on a deeper page (which ideally has its own unique description meta tag) containing an article. Snippet Text displayed beneath the title of a corresponding web page on the search results pages of a search engine. A web page summary and/or parts of the page that match the search keywords will be displayed. Open Directory Project (ODP) The world's largest volunteer-run web directory (a list of Internet links collected on a large scale and then organized by category). Domain An address on the Internet that indicates the location of a computer or network. These are administrated to avoid duplication. SEO Basics Improving Site Structure Optimizing Content Dealing with Crawlers SEO for Mobile Phones Promotions and Analysis Links Content analysis section http://googlewebmastercentral.blogspot.com/2007/12/new-content-analysis-andsitemap. html Prevent search engines from displaying ODP data http://www.google.com/support/webmasters/bin/answer.py?answer=35264 Improving snippets with better description meta tags http://googlewebmastercentral.blogspot.com/2007/09/improve-snippets-withmeta- description.html site: operator http://www.brianwhite.org/2007/04/27/google-site-operator-an-ode-to-thee/ Best Practices Use description meta tags to provide both search engines and users with a summary of what your page is about! Accurately summarize the page's content writing a description meta tag that has no relation to the content on the page using generic descriptions like "This is a web page" or "Page about baseball cards" filling the description with only keywords copying and pasting the entire content of the document into the description meta tag Avoid: Write a description that would both inform and interest users if they saw your description meta tag as a snippet in a search result. Use unique descriptions for each page using a single description meta tag across all of your site's pages or a large group of pages Avoid: Having a different description meta tag for each page helps both users and Google, especially in searches where users may bring up multiple pages on your domain (e.g. searches using the site: operator). If your site has thousands or even millions of pages, hand-crafting description meta tags probably isn't feasible. In this case, you could automatically generate description meta tags based on each page's content. Improve the structure of your URLs Improving Site Structure Glossary Simple-to-understand URLs will convey content information easily URLs are displayed in search results (1) A URL to a page on our baseball card site that a user might have a hard time with. (2) The highlighted words above could inform a user or search engine what the target page is about before following the link. (3) A user performs the query [baseball cards]. Our homepage appears as a result, with the URL listed under the title and snippet. Creating descriptive categories and filenames for the documents on your website can not only help you keep your site better organized, but it could also lead to better crawling of your documents by search engines. Also, it can create easier, "friendlier" URLs for those that want to link to your content. Visitors may be intimidated by extremely long and cryptic URLs that contain few recognizable words. URLs like (1) can be confusing and unfriendly. Users would have a hard time reciting the URL from memory or creating a link to it. Also, users may believe that a portion of the URL is unnecessary, especially if the URL shows many unrecognizable parameters. They might leave off a part, breaking the link. Some users might link to your page using the URL of that page as the anchor text. If your URL contains relevant words, this provides users and search engines with more information about the page than an ID or oddly named parameter would (2). Lastly, remember that the URL to a document is displayed as part of a search result in Google, below the document's title and snippet. Like the title and snippet, words in the URL on the search result appear in bold if they appear in the user's query (3). To the right is another example showing a URL on our domain for a page containing an article about the rarest baseball cards. The words in the URL might appeal to a search user more than an ID number like "www. brandonsbaseballcards.com/article/102125/" would. Google is good at crawling all types of URL structures, even if they're quite complex, but spending the time to make your URLs as simple as possible for both users and search engines can help. Some webmasters try to achieve this by rewriting their dynamic URLs to static ones; while Google is fine with this, we'd like to note that this is an advanced procedure and if done incorrectly, could cause crawling issues with your site. To learn even more about good URL structure, we recommend this Webmaster Help Center page on creating Google-friendly URLs. Crawl Exploration of websites by search engine software (bots) in order to index their content. Parameter Data provided in the URL to specify a site's behavior. ID (session ID) Data provided for the identification and/or behavior management of a user who is currently accessing a system or network communications. 301 redirect An HTTP status code (see page 12). Forces a site visitor to automatically jump to a specified URL. Subdomain A type of domain used to identify a category that is smaller than a regular domain (see page 6). Root directory Directory at the top of the tree structure of a site. It is sometimes called "root". SEO Basics Improving Site Structure Optimizing Content Dealing with Crawlers SEO for Mobile Phones Promotions and Analysis Links Dynamic URLs http://www.google.com/support/webmasters/bin/answer.py?answer=40349 Creating Google-friendly URLs http://www.google.com/support/webmasters/bin/answer.py?answer=76329 301 redirect http://www.google.com/support/webmasters/bin/answer.py?answer=93633 rel="canonical" http://www.google.com/support/webmasters/bin/answer.py?answer=139394 Best Practices Create a simple directory structure Use a directory structure that organizes your content well and makes it easy for visitors to know where they're at on your site. Try using your directory structure to indicate the type of content found at that URL. having deep nesting of subdirectories like ".../dir1/dir2/dir3/dir4/dir5/dir6/page.html" using directory names that have no relation to the content in them Avoid: Choose a URL that will be easy for users and search engines to understand! Use words in URLs using lengthy URLs with unnecessary parameters and session IDs choosing generic page names like "page1.html" using excessive keywords like"baseball-cards-baseball-cards-baseballcards.htm" Avoid: URLs with words that are relevant to your site's content and structure are friendlier for visitors navigating your site. Visitors remember them better and might be more willing to link to them. Provide one version of a URL to reach a document Avoid: To prevent users from linking to one version of a URL and others linking to a different version (this could split the reputation of that content between the URLs), focus on using and referring to one URL in the structure and internal linking of your pages. If you do find that people are accessing the same content through multiple URLs, setting up a 301 redirect from non-preferred URLs to the dominant URL is a good solution for this. You may also use canonical URL or use the rel="canonical" link element if you cannot redirect. having pages from subdomains and the root directory access the same content - e.g. "domain.com/page.htm" and "sub.domain.com/page.htm" using odd capitalization of URLs - many users expect lower-case URLs and remember them better Make your site easier to navigate Improving Site Structure The navigation of a website is important in helping visitors quickly find the content they want. It can also help search engines understand what content the webmaster thinks is important. Although Google's search results are provided at a page level, Google also likes to have a sense of what role a page plays in the bigger picture of the site. All sites have a home or "root" page, which is usually the most frequented page on the site and the starting place of navigation for many visitors. Unless your site has only a handful of pages, you should think about how visitors will go from a general page (your root page) to a page containing more specific content. Do you have enough pages around a specific topic area that it would make sense to create a page describing these related pages (e.g. root page -> related topic listing -> specific topic)? Do you have hundreds of different products that need to be classified under multiple category and subcategory pages? A breadcrumb is a row of internal links at the top or bottom of the page that allows visitors to quickly navigate back to a previous section or the root page (1). Many breadcrumbs have the most general page (usually the root page) as the first, left-most link and list the more specific sections out to the right. Navigation is very important for search engines Plan out your navigation based on your homepage Glossary Ensure more convenience for users by using ‘breadcrumb lists’ (1) Breadcrumb links appearing on a deeper article page on our site. 1900-1949 1950-1999 2000-present (root) about articles 2008 2009 2010 price-guides news shop The directory structure for our small website on baseball cards. 404 ("page not found" error) An HTTP status code (see page 12). It means that the server could not find the web page requested by the browser. XML Sitemap A list of the pages on a particular website. By creating and sending this list, you are able to notify Google of all pages on a website, including any URLs that may have been undetected by Google's regular crawling process. 10 SEO Basics Improving Site Structure Optimizing Content Dealing with Crawlers SEO for Mobile Phones Promotions and Analysis Links Webmaster Tools https://www.google.com/webmasters/tools/ What's a preferred domain http://www.google.com/support/webmasters/bin/answer.py?answer=44231 Sitemap Generator Script http://code.google.com/p/googlesitemapgenerator/ Guide to Sitemap files http://www.google.com/support/webmasters/bin/answer.py?answer=156184 Allow for the possibility of a part of the URL being removed Prepare two sitemaps: one for users, one for search engines (2) Users may go to an upper directory by removing the last part of the URL. <?xml version="1.0" encoding="UTF-8"?> <urlset xmlns="http://www.sitemaps.org/schemas/sitemap/0.9"> <url> <loc>http://www.brandonsbaseballcards.com/</loc> <changefreq>daily</changefreq> <priority>0.8</priority> </url> <url> <loc>http://www.brandonsbaseballcards.com/news/</loc> </url> <url> <loc>http://www.brandonsbaseballcards.com/news/2008/</loc> </url> <url> <loc>http://www.brandonsbaseballcards.com/news/2009/</loc> </url> <url> <loc>http://www.brandonsbaseballcards.com/news/2010/</loc> </url> </urlset> Examples of an HTML site map and an XML Sitemap. An HTML site map can help users easily find content that they are looking for, and an XML Sitemap can help search engines find pages on your site. Consider what happens when a user removes part of your URL - Some users might navigate your site in odd ways, and you should anticipate this. For example, instead of using the breadcrumb links on the page, a user might drop off a part of the URL in the hopes of finding more general content. He or she might be visiting http:// www.brandonsbaseballcards.com/news/2010/upcoming-baseballcard- shows.htm, but then enter http://www.brandonsbaseballcards.com/news/2010/ into the browser's address bar, believing that this will show all news from 2010 (2). Is your site prepared to show content in this situation or will it give the user a 404 ("page not found" error)? What about moving up a directory level to http://www.brandonsbaseballcards.com/news/? A site map (lower-case) is a simple page on your site that displays the structure of your website, and usually consists of a hierarchical listing of the pages on your site. Visitors may visit this page if they are having problems finding pages on your site. While search engines will also visit this page, getting good crawl coverage of the pages on your site, it's mainly aimed at human visitors. An XML Sitemap (upper-case) file, which you can submit through Google's Webmaster Tools, makes it easier for Google to discover the pages on your site. Using a Sitemap file is also one way (though not guaranteed) to tell Google which version of a URL you'd prefer as the canonical one (e.g. http://brandonsbaseballcards.com/ or http:// www.brandonsbaseballcards.com/; more on what's a preferred domain). Google helped create the open source Sitemap Generator Script to help you create a Sitemap file for your site. To learn more about Sitemaps, the Webmaster Help Center provides a useful guide to Sitemap files. 11 Make your site easier to navigate Improving Site Structure Best Practices Create a naturally flowing hierarchy creating complex webs of navigation links, e.g. linking every page on your site to every other page going overboard with slicing and dicing your content (so that it takes twenty clicks) Avoid: Make it as easy as possible for users to go from general content to the more specific content they want on your site. Add navigation pages when it makes sense and effectively work these into your internal link structure. For navigation, the focus should be on simplicity and ease of use! Use mostly text for navigation Avoid: Glossary Controlling most of the navigation from page to page on your site through text links makes it easier for search engines to crawl and understand your site. Many users also prefer this over other approaches, especially on some devices that might not handle Flash or JavaScript. having a navigation based entirely on drop-down menus, images, or animations - many, but not all, search engines can discover such links on a site, but if a user can reach all pages on a site via normal text links, this will improve the accessibility of your site; more on how Google deals with non-text files Flash Web technology or software developed by Adobe Systems Incorporated. It is able to create web content that combines sound, video and animation. JavaScript A type of programming language. It can add dynamic features to web pages and is used by many web services. Drop-down menu A system in which one chooses content from a menu. When one clicks on the menu, the list of choices are displayed in a list in a drawn out manner. Accessibility The ability for users and search engines to access and comprehend content. User experience The experience gained by a user through using products, services, etc. Emphasis is placed on providing an experience truly sought after by the user, such as "enjoyment," "convenience" and "comfort." HTTP status code A code that expresses the meanings of responses from the server when computers are conveying information to each other. The code is allotted as three numerical digits, with a different meaning depending on the number used. 12 SEO Basics Improving Site Structure Optimizing Content Dealing with Crawlers SEO for Mobile Phones Promotions and Analysis Best Practices Have a useful 404 page Avoid: Put an HTML site map page on your site, and use an XML Sitemap file letting your HTML site map page become out of date with broken links creating an HTML site map that simply lists pages without organizing them, for example by subject Avoid: A simple site map page with links to all of the pages or the most important pages (if you have hundreds or thousands) on your site can be useful. Creating an XML Sitemap file for your site helps ensure that search engines discover the pages on your site. Links How Google deals with non-text files http://www.google.com/support/webmasters/bin/answer.py?answer=72746 Custom 404 page http://www.google.com/support/webmasters/bin/answer.py?answer=93641 404 widget http://googlewebmastercentral.blogspot.com/2008/08/make-your-404-pages-moreuseful. html Sources of URLs causing "not found" errors http://googlewebmastercentral.blogspot.com/2008/10/webmaster-tools-showscrawl- error.html 404 HTTP status code http://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html Users will occasionally come to a page that doesn't exist on your site, either by following a broken link or typing in the wrong URL. Having a custom 404 page that kindly guides users back to a working page on your site can greatly improve a user's experience. Your 404 page should probably have a link back to your root page and could also provide links to popular or related content on your site. Google provides a 404 widget that you can embed in your 404 page to automatically populate it with many useful features. You can also use Google Webmaster Tools to find the sources of URLs causing "not found" errors. allowing your 404 pages to be indexed in search engines (make sure that your webserver is configured to give a 404 HTTP status code when non-existent pages are requested) providing only a vague message like "Not found", "404", or no 404 page at all using a design for your 404 pages that isn't consistent with the rest of your site 13 Offer quality content and services Optimizing Content Interesting sites will increase their recognition on their own (1) A blogger finds a piece of your content, likes it, and then references it in a blog post. (2) The Google AdWords Keyword Tool can help you find relevant keywords on your site and the volume of those keywords. Glossary Anticipate differences in users' understanding of your topic and offer unique, exclusive content Creating compelling and useful content will likely influence your website more than any of the other factors discussed here (1). Users know good content when they see it and will likely want to direct other users to it. This could be through blog posts, social media services, email, forums, or other means. Organic or word-of-mouth buzz is what helps build your site's reputation with both users and Google, and it rarely comes without quality content. Think about the words that a user might search for to find a piece of your content. Users who know a lot about the topic might use different keywords in their search queries than someone who is new to the topic. For example, a long-time baseball fan might search for [nlcs], an acronym for the National League Championship Series, while a new fan might use a more general query like [baseball playoffs]. Anticipating these differences in search behavior and accounting for them while writing your content (using a good mix of keyword phrases) could produce positive results. Google AdWords provides a handy Keyword Tool that helps you discover new keyword variations and see the approximate search volume for each keyword (2). Also, Google Webmaster Tools provides you with the top search queries your site appears for and the ones that led the most users to your site. Consider creating a new, useful service that no other site offers. You could also write an original piece of research, break an exciting news story, or leverage your unique user base. Other sites may lack the resources or expertise to do these things. Social media service A community-type web service that promotes and supports forging connections among fellow users. Google AdWords An advertising service which places relevant advertisements on search results pages and other content. When a user searches for keywords using Google, AdWords advertisements related to those keywords are displayed on the right, top and/or bottom of the search results pages alongside the organic search results. 14 SEO Basics Improving Site Structure Optimizing Content Dealing with Crawlers SEO for Mobile Phones Promotions and Analysis Best Practices Stay organized around the topic It's always beneficial to organize your content so that visitors have a good sense of where one content topic begins and another ends. Breaking your content up into logical chunks or divisions helps users find the content they want faster. dumping large amounts of text on varying topics onto a page without paragraph, subheading, or layout separation Avoid: Improving content and services should be a priority, regardless of the type of website! Write easy-to-read text writing sloppy text with many spelling and grammatical mistakes embedding text in images for textual content - users may want to copy and paste the text and search engines can't read it Avoid: Users enjoy content that is well written and easy to follow. Create fresh, unique content New content will not only keep your existing visitor base coming back, but also bring in new visitors. rehashing (or even copying) existing content that will bring little extra value to users having duplicate or near-duplicate versions of your content across your site - more on duplicate content Avoid: Links Keyword Tool https://adwords.google.com/select/KeywordToolExternal Top search queries http://www.google.com/webmasters/edu/quickstartguide/sub1guide5.html Duplicate content http://www.google.com/support/webmasters/bin/answer.py?answer=66359 Hiding text from users http://www.google.com/support/webmasters/bin/answer.py?answer=66353 Create content primarily for your users, not search engines inserting numerous unnecessary keywords aimed at search engines but are annoying or nonsensical to users having blocks of text like "frequent misspellings used to reach this page" that add little value for users deceptively hiding text from users, but displaying it to search engines Avoid: Designing your site around your visitors' needs while making sure your site is easily accessible to search engines usually produces positive results. 15 Write better anchor text Optimizing Content Anchor text is the clickable text that users will see as a result of a link, and is placed within the anchor tag <a href="..."></a>. This text tells users and Google something about the page you're linking to. Links on your page maybe internal—pointing to other pages on your site—or external—leading to content on other sites. In either of these cases, the better your anchor text is, the easier it is for users to navigate and for Google to understand what the page you're linking to is about. Suitable anchor text makes it easy to convey the contents linked Glossary <a href="http://www.brandonsbaseballcards.com/articles/ten-rarest-baseballcards. htm">Top Ten Rarest Baseball Cards</a> This anchor text accurately describes the content on one of our article pages. Website Baseball card's product page Toppage Baseball card News Baseball card Baseball card Product list The linked page is about baseball cards. Googlebot User With appropriate anchor text, users and search engines can easily understand what the linked pages contain. CSS Abbreviation for Cascading Style Sheets; a language for defining the design and layout of a web page. Text style Formatting, such as the font, size and color of the text. 16 SEO Basics Improving Site Structure Optimizing Content Dealing with Crawlers SEO for Mobile Phones Promotions and Analysis Best Practices Write concise text Aim for short but descriptive text-usually a few words or a short phrase. writing long anchor text, such as a lengthy sentence or short paragraph of text Avoid: Both users and search engines like anchor text that is easy to understand! Choose descriptive text writing generic anchor text like "page", "article", or "click here" using text that is off-topic or has no relation to the content of the page linked to using the page's URL as the anchor text in most cases - although there are certainly legitimate uses of this, such as promoting or referencing a new website's address Avoid: The anchor text you use for a link should provide at least a basic idea of what the page linked to is about. Format links so they're easy to spot Make it easy for users to distinguish between regular text and the anchor text of your links. Your content becomes less useful if users miss the links or accidentally click them. Think about anchor text for internal links too using excessively keyword-filled or lengthy anchor text just for search engines creating unnecessary links that don't help with the user's navigation of the site Avoid: You may usually think about linking in terms of pointing to outside websites, but paying more attention to the anchor text used for internal links can help users and Google navigate your site better. using CSS or text styling that make links look just like regular text Avoid: 17 Optimize your use of images Optimizing Content Image-related information can be provided for by using the "alt" attribute Glossary Store files in specialized directories and manage them using common file formats (1) Our image wasn't displayed to the user for some reason, but at least the alt text was. (2) It is easier to find the paths to images if they are stored in one directory. (root) images about articles news 2006 Images may seem like a straightforward component of your site, but you can optimize your use of them. All images can have a distinct filename and "alt" attribute, both of which you should take advantage of. The "alt" attribute allows you to specify alternative text for the image if it cannot be displayed for some reason (1). Why use this attribute? If a user is viewing your site on a browser that doesn't support images, or is using alternative technologies, such as a screen reader, the contents of the alt attribute provide information about the picture. Another reason is that if you're using an image as a link, the alt text for that image will be treated similarly to the anchor text of a text link. However, we don't recommend using too many images for links in your site's navigation when text links could serve the same purpose. Lastly, optimizing your image filenames and alt text makes it easier for image search projects like Google Image Search to better understand your images. Instead of having image files spread out in numerous directories and subdirectories across your domain, consider consolidating your images into a single directory (e.g. brandonsbaseballcards.com/ images/). This simplifies the path to your images. Use commonly supported filetypes - Most browsers support JPEG, GIF, PNG, and BMP image formats. It's also a good idea to have the extension of your filename match with the filetype. Screen reader Software for speaking on-screen information or outputting to a Braille display. ASCII language Abbreviation for American Standard Code for Information Exchange. A character encoding centered on the English alphabet. 18 SEO Basics Improving Site Structure Optimizing Content Dealing with Crawlers SEO for Mobile Phones Promotions and Analysis Best Practices Supply alt text when using images as links If you do decide to use an image as a link, filling out its alt text helps Google understand more about the page you're linking to. Imagine that you're writing anchor text for a text link. writing excessively long alt text that would be considered spammy using only image links for your site's navigation Avoid: Learn how to optimize images on your site! Use brief, but descriptive filenames and alt text using generic filenames like "image1.jpg", "pic.gif", "1.jpg" when possible—some sites with thousands of images might consider automating the naming of images writing extremely lengthy filenames stuffing keywords into alt text or copying and pasting entire sentences Avoid: Links Google Image Search http://images.google.com/ JPEG http://en.wikipedia.org/wiki/JPEG GIF http://en.wikipedia.org/wiki/GIF PNG http://en.wikipedia.org/wiki/Portable_Network_Graphics BMP http://en.wikipedia.org/wiki/BMP_file_format Image Sitemap http://www.google.com/support/webmasters/bin/answer.py?answer=178636 Supply an Image Sitemap file An Image Sitemap file can provide Googlebot with more information about the images found on your site. Its structure is similar to the XML Sitemap file for your web pages. Like many of the other parts of the page targeted for optimization, filenames and alt text (for ASCII languages) are best when they're short, but descriptive. 19 Use heading tags appropriately Optimizing Content Use heading tags to emphasize important text </head> <body> <h1>Brandon's Baseball Cards</h1> <h2>News - Treasure Trove of Baseball Cards Found in Old Barn</h2> <p>A man who recently purchased a farm house was pleasantly surprised ... dollars worth of vintage baseball cards in the barn. The cards were ... in news papers and were thought to be in near-mint condition. After ... the cards to his grandson instead of selling them.</p> (1) On a page containing a news story, we might put the name of our site into an <h1> tag and the topic of the story into an <h2> tag. Best Practices Use headings sparingly across the page Use heading tags where it makes sense. Too many heading tags on a page can make it hard for users to scan the content and determine where one topic ends and another begins. excessively using heading tags throughout the page putting all of the page's text into a heading tag using heading tags only for styling text and not presenting structure Avoid: Imagine you're writing an outline Avoid: Similar to writing an outline for a large paper, put some thought into what the main points and subpoints of the content on the page will be and decide where to use heading tags appropriately. Heading tags are an important website component for catching the user's eye, so be careful how you use them! Glossary Heading tags (not to be confused with the <head> HTML tag or HTTP headers) are used to present structure on the page to users. There are six sizes of heading tags, beginning with <h1>, the most important, and ending with <h6>, the least important (1). Since heading tags typically make text contained in them larger than normal text on the page, this is a visual cue to users that this text is important and could help them understand something about the type of content underneath the heading text. Multiple heading sizes used in order create a hierarchical structure for your content, making it easier for users to navigate through your document. placing text in heading tags that wouldn't be helpful in defining the structure of the page using heading tags where other tags like <em> and <strong> may be more appropriate erratically moving from one heading tag size to another HTTP headers In HTTP (HyperText Transfer Protocol), different types of data that are sent off before the actual data itself. <em> An HTML tag denoting emphasis. According to standard, it will indicate emphasis through use of italics. <strong> An HTML tag denoting strong emphasis. According to standard, it will indicate emphasis through use of bold print. Wildcard A character (*) that takes the place of any other character or string of characters. .htaccess Hypertext access file, a file that allows you to manage web server configuration. Referrer log Referrer information that is written into the access log. When it is traced, one can find out from which sites visitors arrived. 20 SEO Basics Improving Site Structure Optimizing Content Dealing with Crawlers SEO for Mobile Phones Promotions and Analysis Make effective use of robots.txt Dealing with Crawlers Restrict crawling where it's not needed with robots.txt User-agent: * Disallow: /images/ Disallow: /search Use more secure methods for sensitive content Best Practices Keep a firm grasp on managing exactly what information you do and don't want being crawled! (2) The address of our robots.txt file. Avoid: Links robots.txt generator http://googlewebmastercentral.blogspot.com/2008/03/speaking-language-ofrobots. html Using robots.txt files http://www.google.com/support/webmasters/bin/answer.py?answer=156449 Caveats of each URL blocking method http://googlewebmastercentral.blogspot.com/2008/01/remove-your-contentfrom- google.html A "robots.txt" file tells search engines whether they can access and therefore crawl parts of your site (1). This file, which must be named "robots.txt", is placed in the root directory of your site (2). You may not want certain pages of your site crawled because they might not be useful to users if found in a search engine's search results. If you do want to prevent search engines from crawling your pages, Google Webmaster Tools has a friendly robots.txt generator to help you create this file. Note that if your site uses subdomains and you wish to have certain pages not crawled on a particular subdomain, you'll have to create a separate robots.txt file for that subdomain. For more information on robots.txt, we suggest this Webmaster Help Center guide on using robots.txt files. There are a handful of other ways to prevent content appearing in search results, such as adding "NOINDEX" to your robots meta tag, using .htaccess to password protect directories, and using Google Webmaster Tools to remove content that has already been crawled. Google engineer Matt Cutts walks through the caveats of each URL blocking method in a helpful video. (1) All compliant search engine bots (denoted by the wildcard * symbol) shouldn't access and crawl the content under /images/ or any URL whose path begins with / search. You shouldn't feel comfortable using robots.txt to block sensitive or confidential material. One reason is that search engines could still reference the URLs you block (showing just the URL, no title or snippet) if there happen to be links to those URLs somewhere on the Internet (like referrer logs). Also, non-compliant or rogue search engines that don't acknowledge the Robots Exclusion Standard could disobey the instructions of your robots.txt. Finally, a curious user could examine the directories or subdirectories in your robots.txt file and guess the URL of the content that you don't want seen. Encrypting the content or password-protecting it with .htaccess are more secure alternatives. allowing search result-like pages to be crawled - users dislike leaving one search result page and landing on another search result page that doesn't add significant value for them allowing URLs created as a result of proxy services to be crawled Robots Exclusion Standard A convention to prevent cooperating web spiders/crawlers, such as Googlebot, from accessing all or part of a website which is otherwise publicly viewable. Proxy service A computer that substitutes the connection in cases where an internal network and external network are connecting, or software that possesses a function for this purpose. 21 Combat comment spam with "nofollow" Automatically add "nofollow" to comment columns and message boards (2) A comment spammer leaves a message on one of our blogs posts, hoping to get some of our site's reputation. Be aware of rel="nofollow" for links Dealing with Crawlers Glossary <a href="http://www.shadyseo.com" rel="nofollow">Comment spammer</a> (1) If you or your site's users link to a site that you don't trust and/or you don't want to pass your site's reputation, use nofollow. (3) An example of a CAPTCHA used on Google's blog service, Blogger. It can present a challenge to try to ensure an actual person is leaving the comment. Setting the value of the "rel" attribute of a link to "nofollow" will tell Google that certain links on your site shouldn't be followed or pass your page's reputation to the pages linked to. Nofollowing a link is adding rel="nofollow" inside of the link's anchor tag (1). When would this be useful? If your site has a blog with public commenting turned on, links within those comments could pass your reputation to pages that you may not be comfortable vouching for. Blog comment areas on pages are highly susceptible to comment spam (2). Nofollowing these user-added links ensures that you're not giving your page's hard-earned reputation to a spammy site. Many blogging software packages automatically nofollow user comments, but those that don't can most likely be manually edited to do this. This advice also goes for other areas of your site that may involve user-generated content, such as guestbooks, forums, shoutboards, referrer listings, etc. If you're willing to vouch for links added by third parties (e.g. if a commenter is trusted on your site), then there's no need to use nofollow on links; however, linking to sites that Google considers spammy can affect the reputation of your own site. The Webmaster Help Center has more tips on avoiding comment spam, like using CAPTCHAs and turning on comment moderation (3). Comment spamming Refers to indiscriminate postings, on blog comment columns or message boards, of advertisements, etc. that bear no connection to the contents of said pages. CAPTCHA Completely Automated Public Turing test to tell Computers and Humans Apart. 22 SEO Basics Improving Site Structure Optimizing Content SEO for Mobile Phones Promotions and Analysis Dealing with Crawlers Links Avoiding comment spam http://www.google.com/support/webmasters/bin/answer.py?answer=81749 Using the robots meta tag http://googlewebmastercentral.blogspot.com/2007/03/using-robots-meta-tag.html Another use of nofollow is when you're writing content and wish to reference a website, but don't want to pass your reputation on to it. For example, imagine that you're writing a blog post on the topic of comment spamming and you want to call out a site that recently comment spammed your blog. You want to warn others of the site, so you include the link to it in your content; however, you certainly don't want to give the site some of your reputation from your link. This would be a good time to use nofollow. Lastly, if you're interested in nofollowing all of the links on a page, you can use "nofollow" in your robots meta tag, which is placed inside the <head> tag of that page's HTML (4). The Webmaster Central Blog provides a helpful post on using the robots meta tag. This method is written as <meta name="robots" content="nofollow">. About using "nofollow" for individual contents, whole pages, etc. <html> <head> <title>Brandon's Baseball Cards - Buy Cards, Baseball News, Card Prices (4) This nofollows all of the links on a page. Make sure you have solid measures in place to deal with comment spam! 23 Notify Google of mobile sites SEO for Mobile Phones Configure mobile sites so that they can be indexed accurately Verify that your mobile site is indexed by Google Glossary (1) Example of a search for [baseball cards] on Google’s desktop search (above) and mobile search (left). Mobile search results are built for mobile devices and are different from "standard" desktop results. Make sure your mobile site is properly recognized by Google so that searchers can find it. It seems the world is going mobile, with many people using mobile phones on a daily basis, and a large user base searching on Google’s mobile search page. However, as a webmaster, running a mobile site and tapping into the mobile search audience isn't easy. Mobile sites not only use a different format from normal desktop sites, but the management methods and expertise required are also quite different. This results in a variety of new challenges. While many mobile sites were designed with mobile viewing in mind, they weren’t designed to be search friendly. Here are troubleshooting tips to help ensure that your site is properly crawled and indexed: If your web site doesn't show up in the results of a Google mobile search even using the site: operator, it may be that your site has one or both of the following issues: 1. Googlebot may not be able to find your site Googlebot must crawl your site before it can be included in our search index. If you just created the site, we may not yet be aware of it. If that's the case, create a Mobile Sitemap and submit it to Google to inform us of the site’s existence. A Mobile Sitemap can be submitted using Google Webmaster Tools, just like a standard Sitemap. Mobile Sitemap An XML Sitemap that contains URLs of web pages designed for mobile phones. Submitting the URLs of mobile phone web content to Google notifies us of the existence of those pages and allows us to crawl them. User-agent Software and hardware utilized by the user when said user is accessing a website. XHTML Mobile XHTML, a markup language redefined via adaptation of HTML to XML, and then expanded for use with mobile phones. Compact HTML Markup language resembling HTML; it is used when creating web pages that can be displayed on mobile phones and with PHS and PDA. 24 SEO Basics Improving Site Structure Optimizing Content Dealing with Crawlers SEO for Mobile Phones Promotions and Analysis Google’s mobile search page http://www.google.com/m/ site: operator http://www.google.com/support/webmasters/bin/answer.py?answer=35256 Mobile Sitemap http://www.google.com/support/webmasters/bin/topic.py?topic=8493 Submitted using Google Webmaster Tools http://www.google.com/support/webmasters/bin/answer.py?answer=156184 Use DNS Lookups to verify Googlebot http://googlewebmastercentral.blogspot.com/2006/09/how-to-verify-googlebot.html Mobile Webmaster Guidelines http://www.google.com/support/webmasters/bin/answer.py?answer=72462 Links Verify that Google can recognize your mobile URLs SetEnvIf User-Agent "Googlebot-Mobile" allow_ua SetEnvIf User-Agent "Android" allow_ua SetEnvIf User-Agent "BlackBerry" allow_ua SetEnvIf User-Agent "iPhone" allow_ua SetEnvIf User-Agent "NetFront" allow_ua SetEnvIf User-Agent "Symbian OS" allow_ua SetEnvIf User-Agent "Windows Phone" allow_ua Order deny,allow deny from all allow from env=allow_ua (2) An example of a mobile site restricting any access from non-mobile devices. Please remember to allow access from user agents including “Googlebot-Mobile”. (3) An example of DTD for mobile devices. 2. Googlebot may not be able to access your site Some mobile sites refuse access to anything but mobile phones, making it impossible for Googlebot to access the site, and therefore making the site unsearchable. Our crawler for mobile sites is "Googlebot-Mobile". If you'd like your site crawled, please allow any User-agent including "Googlebot-Mobile" to access your site (2). You should also be aware that Google may change its Useragent information at any time without notice, so we don't recommend checking whether the User-agent exactly matches "Googlebot- Mobile" (the current User-agent). Instead, check whether the Useragent header contains the string "Googlebot-Mobile". You can also use DNS Lookups to verify Googlebot. Once Googlebot-Mobile crawls your URLs, we then check for whether each URL is viewable on a mobile device. Pages we determine aren't viewable on a mobile phone won't be included in our mobile site index (although they may be included in the regular web index). This determination is based on a variety of factors, one of which is the "DTD (Doc Type Definition)" declaration. Check that your mobile-friendly URLs' DTD declaration is in an appropriate mobile format such as XHTML Mobile or Compact HTML (3). If it's in a compatible format, the page is eligible for the mobile search index. For more information, see the Mobile Webmaster Guidelines. 25 Guide mobile users accurately SEO for Mobile Phones Running desktop and mobile versions of your site Redirect mobile users to the correct version Homepage Product page Mobile version Homepage Redirect Redirect Mobile user (1) An example of redirecting a user to the mobile version of the URL when it's accessed from a mobile device. In this case, the content on both URLs needs to be as similar as possible. Desktop version Product page Glossary One of the most common problems for webmasters who run both mobile and desktop versions of a site is that the mobile version of the site appears for users on a desktop computer, or that the desktop version of the site appears when someone accesses it on a mobile device. In dealing with this scenario, here are two viable options: When a mobile user or crawler (like Googlebot-Mobile) accesses the desktop version of a URL, you can redirect them to the corresponding mobile version of the same page. Google notices the relationship between the two versions of the URL and displays the standard version for searches from desktops and the mobile version for mobile searches. If you redirect users, please make sure that the content on the corresponding mobile/desktop URL matches as closely as possible (1). For example, if you run a shopping site and there's an access from a mobile phone to a desktop-version URL, make sure that the user is redirected to the mobile version of the page for the same product, and not to the homepage of the mobile version of the site. We occasionally find sites using this kind of redirect in an attempt to boost their search rankings, but this practice only results in a negative user experience, and so should be avoided at all costs. On the other hand, when there's an access to a mobile-version URL from a desktop browser or by our web crawler, Googlebot, it's not necessary to redirect them to the desktop-version. For instance, Google doesn't automatically redirect desktop users from their mobile site to their desktop site; instead they include a link on the mobileversion page to the desktop version. These links are especially helpful when a mobile site doesn't provide the full functionality of the desktop version—users can easily navigate to the desktop-version if they prefer. Redirect Being automatically transported from one specified web page to another specified web page when browsing a website. 26 SEO Basics Improving Site Structure Optimizing Content Dealing with Crawlers SEO for Mobile Phones Promotions and Analysis Be sure to guide the user to the right site for their device! (2) Example of changing the format of a page based on the User-agent. In this case, the desktop user is supposed to see what Googlebot sees and the mobile user is supposed to see what Googlebot-mobile sees. Website Desktop user Googlebot Googlebot-Mobile Mobile user Must be same Must be same Desktop contents Mobile contents Can be different Some sites have the same URL for both desktop and mobile content, but change their format according to User-agent. In other words, both mobile users and desktop users access the same URL (i.e. no redirects), but the content/format changes slightly according to the User-agent. In this case, the same URL will appear for both mobile search and desktop search, and desktop users can see a desktop version of the content while mobile users can see a mobile version of the content (2). However, note that if you fail to configure your site correctly, your site could be considered to be cloaking, which can lead to your site disappearing from our search results. Cloaking refers to an attempt to boost search result rankings by serving different content to Googlebot than to regular users. This causes problems such as less relevant results (pages appear in search results even though their content is actually unrelated to what users see/want), so we take cloaking very seriously. So what does "the page that the user sees" mean if you provide both versions with a URL? As I mentioned in the previous post, Google uses "Googlebot" for web search and "Googlebot-Mobile" for mobile search. To remain within our guidelines, you should serve the same content to Googlebot as a typical desktop user would see, and the same content to Googlebot-Mobile as you would to the browser on a typical mobile device. It's fine if the contents for Googlebot are different from those for Googlebot-Mobile. One example of how you could be unintentionally detected as cloaking is if your site returns a message like "Please access from mobile phones" to desktop browsers, but then returns a full mobile version to both crawlers (so Googlebot receives the mobile version). In this case, the page which web search users see (e.g. "Please access from mobile phones") is different from the page which Googlebot crawls (e.g. "Welcome to my site"). Again, we detect cloaking because we want to serve users the same relevant content that Googlebot or Googlebot-Mobile crawled. Switch content based on User-agent Google mobile http://www.google.com/m/ Cloaking http://www.google.com/support/webmasters/bin/answer.py?answer=66355 Links Can be different 27 Promote your website in the right ways Promotions and Analysis About increasing backlinks with an intention to increase the value of the site Master making announcements via blogs and being recognized online My blog Website Product page Glossary (2) By having your business registered for Google Places, you can promote your site through Google Maps and Web searches. News: “I have a new card!” User’s blogs Social media service Newsletter, DM, Posters, etc. Online Offline (1) Promoting your site and having quality links could lead to increasing your site’s reputation. While most of the links to your site will be gained gradually, as people discover your content through search or other ways and link to it, Google understands that you'd like to let others know about the hard work you've put into your content. Effectively promoting your new content will lead to faster discovery by those who are interested in the same subject (1). As with most points covered in this document, taking these recommendations to an extreme could actually harm the reputation of your site. A blog post on your own site letting your visitor base know that you added something new is a great way to get the word out about new content or services. Other webmasters who follow your site or RSS feed could pick the story up as well. Putting effort into the offline promotion of your company or site can also be rewarding. For example, if you have a business site, make sure its URL is listed on your business cards, letterhead, posters, etc. You could also send out recurring newsletters to clients through the mail letting them know about new content on the company's website. If you run a local business, adding its information to Google Places will help you reach customers on Google Maps and web search. The Webmaster Help Center has more tips on promoting your local business. RSS feed Data including full or summarized text describing an update to a site/blog. RSS is an abbreviation for RDF Site Summary; a service using a similar data format is Atom. 28 Improving Site Structure Optimizing Content Dealing with Crawlers Promotions and Analysis SEO for Mobile Phones SEO Basics Google Places http://www.google.com/local/add/ Promoting your local business http://www.google.com/support/webmasters/bin/answer.py?answer=923 19 Links Best Practices Know about social media sites Sites built around user interaction and sharing have made it easier to match interested groups of people up with relevant content. Reach out to those in your site's related community Chances are, there are a number of sites that cover topic areas similar to yours. Opening up communication with these sites is usually beneficial. Hot topics in your niche or community could spark additional ideas for content or building a good community resource. spamming link requests out to all sites related to your topic area purchasing links from another site with the aim of getting PageRank instead of traffic Avoid: attempting to promote each new, small piece of content you create; go for big, interesting items involving your site in schemes where your content is artificially promoted to the top of these services Avoid: Is your site doing OK? 29 Make use of free webmaster tools Promotions and Analysis Major search engines, including Google, provide free tools for webmasters. Google's Webmaster Tools help webmasters better control how Google interacts with their websites and get useful information from Google about their site. Using Webmaster Tools won't help your site get preferential treatment; however, it can help you identify issues that, if addressed, can help your site perform better in search results. With the service, webmasters can: Make Googlebot crawling smoother by using Webmaster Tools see which parts of a site Googlebot had problems crawling notify us of an XML Sitemap file analyze and generate robots.txt files remove URLs already crawled by Googlebot specify your preferred domain identify issues with title and description meta tags understand the top searches used to reach a site get a glimpse at how Googlebot sees pages remove unwanted sitelinks that Google may use in results receive notification of quality guideline violations and request a site reconsideration If you've improved the crawling and indexing of your site using Google Webmasters Tools or other services, you're probably curious about the traffic coming to your site. Web analytics programs like Google Analytics are a valuable source of insight for this. You can use these to: High-level analysis is possible via Google Analytics and Website Optimizer get insight into how users reach and behave on your site discover the most popular content on your site measure the impact of optimizations you make to your site - e.g. did changing those title and description meta tags improve traffic from search engines? Yahoo! (Yahoo! Site Explorer) and Microsoft (Bing Webmaster Tools) also offer free tools for webmasters. For advanced users, the information an analytics package provides, combined with data from your server log files, can provide even more comprehensive information about how visitors are interacting with your documents (such as additional keywords that searchers might use to find your site). Lastly, Google offers another tool called Google Website Optimizer that allows you to run experiments to find what on-page changes will produce the best conversion rates with visitors. This, in combination with Google Analytics and Google Webmaster Tools (see our video on using the "Google Trifecta"), is a powerful way to begin improving your site. 30 Improving Site Structure Optimizing Content Dealing with Crawlers SEO for Mobile Phones SEO Basics Promotions and Analysis Google Trifecta http://www.youtube.com/watch?v=9yKjrdcC8wA Links http://www.google.com/support/forum/p/webmasters/ Have questions or feedback on our guide? Let us know. Google Webmaster Help Forum http://googlewebmastercentral.blogspot.com/ Frequent posts by Googlers on how to improve your website. Google Webmaster Central Blog http://www.google.com/support/webmasters/ Filled with in-depth documentation on webmaster-related issues. Google Webmaster Help Center https://www.google.com/webmasters/tools/ Optimize how Google interacts with your website. Google Webmaster Tools http://www.google.com/webmasters/guidelines.html Design, content, technical, and quality guidelines from Google. Google Webmaster Guidelines http://www.google.com/analytics/ Find the source of your visitors, what they're viewing, and benchmark changes. Google Analytics http://www.google.com/websiteoptimizer/ Run experiments on your pages to see what will work and what won't. Google Website Optimizer http://www.google.com/support/webmasters/bin/answer.py?answer=35291 If you don't want to go at it alone, these tips should help you choose an SEO company. Tips on Hiring an SEO Make the most of useful tools and information! Except as otherwise noted, the content of this document is licensed under the Creative Commons Attribution 3.0 License. This booklet is also available in PDF format. You can download the PDF version at ... http://www.google.co.jp/intl/en/webmasters/docs/search-engine-optimization-starter-guide.pdf 31 ©Copyright 2010 Google is a trademark of Google Inc. All other company and product names may be trademarks of the respective companies with which they are associated. http://www.google.com/webmasters/ SEO est l'acronyme de "Search Engine Optimizer" ou "Search Engine Optimization" (référenceur ou optimisation pour les moteurs de recherche). Faire appel à un SEO est une décision importante qui peut vous permettre d'améliorer votre site et de gagner du temps. Mais un mauvais SEO peut potentiellement nuire à votre site ou à votre réputation. Assurez-vous d'étudier les avantages que vous pouvez en retirer, mais également les dégâts que pourrait provoquer un SEO irresponsable sur votre site. De nombreux SEO, agences et autres consultants proposent des services utiles aux propriétaires de sites Web : vérification du contenu ou de la structure de votre site ; conseils techniques sur le développement de sites Web, concernant par exemple l'hébergement, la redirection, les pages d'erreur ou l'utilisation de JavaScript ; développement de contenu ; gestion des campagnes de développement commercial en ligne ; recherche de mots clés ; formation à l'optimisation pour les moteurs de recherche ; expertise sur des zones géographiques ou des marchés précis. Gardez à l'esprit que la page de résultats de recherche Google contient des résultats de recherche naturelle gratuits, ainsi que des publicités payantes (indiquées par l'intitulé "Annonces" ou "Lien commercial"). La diffusion d'annonces payantes via Google n'influence pas le classement de votre site dans nos résultats de recherche. Google n'accepte aucune rémunération dans le but d'inclure ou d'améliorer le classement de sites dans les résultats de recherche. L'inclusion de sites dans nos résultats de recherche naturels est entièrement gratuite. Grâce à des ressources gratuites comme les outils pour les webmasters, le blog officiel du centre pour les webmasters et notre groupe de discussion, vous bénéficiez d'un grand nombre d'informations sur l'optimisation de votre site pour les recherches naturelles. Avant de commencer à rechercher un SEO, nous vous recommandons vivement de vous familiariser avec le fonctionnement des moteurs de recherche. Vos choix en tant que client en seront d'autant plus éclairés. Pour débuter, nous vous conseillons de consulter les pages suivantes : Consignes de Google aux webmasters Comment fonctionnent l'exploration, l'indexation et la présentation des résultats dans Google ? Si vous envisagez de faire appel à un SEO, le plus tôt sera le mieux. Le remaniement de votre site ou le lancement d'un nouveau site constitue généralement le moment idéal pour recruter un SEO. Ainsi, vous et votre SEO pouvez garantir la conception d'un site adapté aux moteurs de recherche dès le début. Toutefois, un SEO efficace permet également d'améliorer un site existant. Voici quelques questions utiles à poser à un SEO : Pouvez-vous me montrer des exemples de vos réalisations précédentes et me fournir des références clients ? Suivez-vous les consignes Google aux webmasters ? Proposez-vous des services de marketing en ligne ou des conseils pour compléter votre activité de référencement naturel dans les moteurs de recherche ? Quel type de résultats espérez-vous obtenir et sous quel délai ? Comment mesurez-vous la réussite d'un projet ? Quelle est votre expérience dans mon secteur d'activité ? Quelle est votre expérience dans mon pays/ma ville ? Quelle est votre expérience en matière de développement de sites internationaux ? Quelles sont vos principales techniques de SEO ? Depuis combien de temps exercez-vous votre activité ? Comment se déroulera la communication entre nous ? Me ferez-vous part de toutes les modifications que vous apporterez à mon site et me fournirez-vous des informations détaillées concernant vos recommandations et leur justification ? Même si certains SEO peuvent offrir des services utiles à leurs clients, un certain nombre de SEO peu scrupuleux ont donné mauvaise réputation à cette spécialité en se livrant à des actions marketing agressives et en tentant de manipuler les résultats des moteurs de recherche de façon abusive. Les pratiques non conformes à nos consignes peuvent nous amener à déclasser votre site des pages de résultats, voire à supprimer votre site de l'index Google. Voici quelques éléments à prendre en compte : L'une des escroqueries fréquemment employées consiste à créer des domaines parallèles ("shadow"), qui canalisent les utilisateurs vers un site à l'aide de redirections trompeuses. Ces domaines parallèles appartiennent souvent au SEO, qui prétend travailler au nom d'un client. De plus, si les relations se dégradent entre le client et le SEO, ce dernier peut très bien faire pointer le domaine vers un site différent, voire vers le domaine d'un concurrent. Dans ce cas, le client aura payé pour le développement d'un site concurrent qui appartient intégralement au SEO. Une autre pratique illicite consiste à inclure des pages satellite ("doorway") remplies de mots clés sur le site du client. Le SEO prétend que cette pratique rendra la page plus pertinente et correspondra à un plus grand nombre de requêtes des internautes. Ce principe est faux, car une page donnée est rarement pertinente pour un grand nombre de mots clés. Mais ces pratiques peuvent même aller plus loin : très souvent, ces pages satellite contiennent des liens secrets qui pointent vers les sites d'autres clients du SEO. Elles détournent ainsi la popularité du site d'origine vers le SEO et ses autres clients, qui peuvent parfois détenir des sites au contenu douteux ou illégal. Si vous pensez avoir été trompé par un SEO, vous pouvez le signaler. Aux États-Unis, les réclamations concernant des pratiques commerciales trompeuses ou déloyales peuvent être déposées auprès de la Federal Trade Commission (FTC). Pour déposer une réclamation, accédez au site http://www.ftc.gov/ (en anglais), puis cliquez sur "File a Complaint" (Déposer une réclamation). Vous pouvez également appeler le 1 877 FTC HELP ou écrire à l'adresse suivante : Federal Trade Commission CRC-240 Washington, D.C. 20580, États-Unis Si votre réclamation concerne une entreprise qui n'est pas établie aux États-Unis, déposez-la sur le site http://www.econsumer.gov/. Méfiez-vous des SEO et des agences ou consultants Web qui vous contactent par e-mail sans que vous ne les ayez sollicités. Aussi incroyable que cela puisse paraître, Google reçoit régulièrement ce type d'e-mail : "Bonjour google.fr, Nous avons visité votre site Web et avons constaté que vous n'apparaissiez pas dans les principaux moteurs de recherche et annuaires…" Nous vous conseillons d'accorder autant de crédit à ce type d'e-mail qu'aux messages vous promettant de "perdre 20 kg en deux semaines" ou vous invitant à faciliter le transfert de fonds de quelque dictateur déchu. Personne ne peut garantir la première position dans les résultats de recherche Google. Méfiez-vous des SEO qui promettent un bon classement de votre site, qui annoncent "une relation privilégiée" avec Google ou qui prétendent disposer d'un système de demande d'indexation prioritaire auprès de Google. Google n'indexe aucun site en priorité. En réalité, le seul moyen de soumettre un site à Google est d'utiliser notre page permettant d'ajouter des URL, ou d'envoyer un sitemap, ce que vous pouvez faire vous-même. Et c'est entièrement gratuit. Soyez prudent si l'un de ces SEO se retranche derrière des questions de confidentialité ou ne semble pas disposé à présenter clairement ses intentions. Si un point n'est pas clair, n'hésitez pas à demander des explications. Si un SEO crée un contenu trompeur ou ambigu en votre nom (page satellite ou domaine "temporaire", par exemple), votre site risque d'être retiré définitivement de l'index Google. Sachez enfin que vous êtes responsable des actions des sociétés auxquelles vous faites appel. Par conséquent, nous vous conseillons de vous assurer du type "d'aide" que celles-ci envisagent de vous proposer. Un SEO disposant d'un accès FTP à votre serveur doit être disposé à expliquer chacune des modifications qu'il apporte à votre site. Vous ne devriez jamais avoir à inclure de lien vers un SEO sur votre site. Évitez les SEO qui essaient de démontrer l'efficacité de leurs "liens gratuits", qui vous proposent des "systèmes d'échanges de liens utilisés par tout le monde" ou qui vous promettent de communiquer votre site à "plusieurs milliers de moteurs de recherche". Ce genre de proposition n'a généralement pas le moindre effet positif sur le classement de votre site dans les principaux moteurs de recherche. Faites preuve de bon sens et de discernement. Avant de décider de faire appel à un SEO, renseignez-vous sur cette activité et l'optimisation pour les moteurs de recherche en général. Google peut bien entendu vous aider dans vos recherches. Vous devriez peut-être également prendre connaissance de quelques faits divers édifiants sur ce sujet, notamment de cet article de presse traitant d'un SEO particulièrement agressif : http://seattletimes.nwsource.com/html/businesstechnology/2002002970_nwbizbriefs12.html. Bien que nous ne faisions pas de commentaires sur des entreprises spécifiques, nous avons déjà eu affaire à des soi-disant SEO dont les pratiques sont clairement contraires à la déontologie. Soyez prudent. Demandez à être informé de l'utilisation exacte du budget demandé. Google ne vend pas les premières positions dans ses résultats de recherche, mais certains moteurs de recherche mélangent des résultats de recherche "au coût par clic" ou les inclusions payantes aux résultats de recherche standards. Certains SEO vous garantiront un classement plus favorable dans les moteurs de recherche, sans préciser qu'ils parlaient en fait de la section publicitaire du moteur de recherche et non des résultats de recherche naturels. Un petit nombre d'entre eux vont jusqu'à modifier en temps réel les prix de leurs enchères afin de vous faire croire qu'ils contrôlent les autres moteurs de recherche et qu'ils peuvent se placer aux emplacements qu'ils souhaitent. Ce type d'escroquerie est impossible avec Google, car nos résultats publicitaires (payants) sont clairement identifiés et séparés des résultats de recherche (gratuits). Avant de confier le moindre travail à un SEO, demandez-lui de définir la répartition du budget entre les "inclusions permanentes" et les "publicités temporaires". À quels dangers s'exposent les propriétaires de sites Web intéressés par les services d'un SEO ? Quels sont les autres points à surveiller ? Certains signes suggèrent que vous avez affaire à un SEO sans scrupules. La liste est loin d'être exhaustive : en cas de doute, faites confiance à votre instinct. Dans tous les cas, ne traitez pas avec les SEO qui : utilisent des domaines parallèles ("shadow") ; placent des liens vers leurs autres clients sur des pages satellite ; proposent de vous vendre des mots clés à saisir dans la barre d'adresse ; ne font pas la distinction entre les résultats de recherche réels et les annonces associées à ces résultats ; garantissent le classement de votre site, mais uniquement à partir d'expressions clés très longues et très génériques, qui seraient de toute façon associées à votre site ; utilisent plusieurs alias ou des informations WHOIS falsifiées ; génèrent du trafic à l'aide de faux moteurs de recherche, ou de logiciels espions ou voleurs de trafic ; ne figurent pas eux-mêmes dans l'index Google ou dont les domaines ont été supprimés de l'index Google. Questions fréquentes sur le Galaxy Nexus et sur Android 4.4 (KitKat) La version 4.4 d'Android fera-t-elle office de mise à jour système pour le Galaxy Nexus ? Non, les téléphones Galaxy Nexus ne recevront pas la mise à jour Android 4.4 (KitKat). Pourquoi les téléphones Galaxy Nexus ne reçoivent-ils pas la mise à jour Android 4.4 ? Les appareils de marque Google ou autres sont généralement mis à jour dans les 18 mois qui suivent leur commercialisation. Nous avons lancé le Galaxy Nexus il y a deux ans, le délai de mise à jour est donc dépassé. Rétablir la configuration d'usine de votre Nexus 7 Pour rétablir la configuration d'usine de votre Nexus 7, procédez comme suit : Remarque : Rétablir la configuration d'usine efface toutes les données de l'appareil. Toutes les données de votre compte Google sont restaurées, mais toutes les applications et leurs données associées sont désinstallées. Sélectionnez Paramètres > Sauvegarder et réinitialiser. Appuyez sur Rétablir configuration d'usine. Appuyez sur Réinitialiser la tablette. Si votre tablette est protégée par un mot de passe, vous êtes invité à saisir votre schéma, votre code PIN ou votre mot de passe. Appuyez sur Tout effacer pour confirmer. Vous pouvez aussi procéder de la manière suivante : Si votre tablette est allumée, éteignez-la. Appuyez sur le bouton "Marche/Arrêt" et maintenez-le enfoncé jusqu'à ce que l'appareil s'allume, puis appuyez immédiatement sur le bouton "Volume -" de manière prolongée (sans relâcher le bouton "Marche/Arrêt"). Vous devez voir s'afficher le mot "Démarrer" entouré d'une flèche. Appuyez deux fois sur "Volume -" jusqu'à ce que l'écran affiche "Mode récupération". Appuyez sur le bouton "Marche/Arrêt" pour redémarrer en mode récupération. Vous devez voir s'afficher l'image d'un Android avec un point d'exclamation rouge. Tout en appuyant sur le bouton "Marche/Arrêt" de manière prolongée, appuyez sur "Volume +". Utilisez les touches de volume pour faire défiler l'écran jusqu'à "Effacer les données/Rétablir configuration d'usine", et appuyez sur le bouton "Marche/Arrêt" pour sélectionner cette option. Faites défiler l'écran jusqu'à "Oui - effacer toutes les données utilisateur", et appuyez sur le bouton "Marche/Arrêt" pour sélectionner cette option. Remarque : Si votre tablette ne répond plus à un moment donné au cours de cette procédure, vous pouvez la redémarrer en appuyant sur le bouton "Marche/Arrêt" pendant plusieurs secondes. Technical Support Services Guidelines for Google Cloud Platform Services The following technical support services guidelines ("Guidelines") apply to support services for Customer’s: Google Cloud Platform License Agreement Google App Engine License Agreement Google App Engine and Google Cloud SQL License Agreement Google Cloud Storage and Prediction API License Agreement Google Cloud Storage, Google Prediction API, and Google BigQuery Service License Agreement Google Cloud Storage, Google Prediction API, Google BigQuery Service, Google Cloud SQL, Google Compute Engine, and Google Cloud Datastore License Agreement, and Google Translate API v2 License Agreement entered into by and between Google and Customer (as may be applicable, the "Agreement") if that support is committed under the Agreement. Capitalized terms not defined herein have the meaning set forth in the Agreement. 1. Support Request Submission 1.1 Customer Efforts to Fix Errors. Prior to making a request to Google, Customer will use reasonable efforts to fix any error, bug, malfunction or network connectivity defect without escalation to Google. Thereafter, a Customer Contact may submit a written request for technical support through the GES site. 1.2 Characterization of Requests. Customer designates priority upon submission of Requests. Upon receiving a request, Google will determine whether the request is a "Service Unusable," "Standard Request" or a "Feature Request." Any such determination made by Google is final and binding on Customer. Google reserves the right to change Customer’s priority designation if Google believes that Customer’s designation is incorrect and will inform Customer of any such change in its response to the support Request. Customer may appeal any such reclassification to Google's Support management for review through any available support channel. 1.3 Procedures for Acknowledgement and Resolution of Requests. When making a Request, Customer will provide all requested diagnostic information and assist Google Support Personnel as may be required to resolve a Request. 1.4 Request Acknowledgement. Google may respond to a Request by acknowledging receipt of the Request. Customer acknowledges and understands that Google may be unable to provide answers to, or resolve all, Requests. 1.5 Feature Requests. If Google deems a Request to be a Feature Request, Google will log such Request for consideration to add to a future update or release of the Services and will consider the matter closed. Google is under no obligation to respond to or resolve any Feature Request or to include any such Feature Request in any future update or release. 1.6 Building Applications. For clarity, Google will not have any obligation to write or build any Applications or write code to facilitate Applications. 2. Accessing Support 2.1 Designated Support Contacts. Customer will provide first-level support to End Users. Google will provide second-level support to Customer only. If Customer wishes to change its Designated Contacts, it will notify Google via the GES Site at least five Business Days prior to the change. If on the date these updated Guidelines were first posted Customer has more Designated Contacts than are set forth under the applicable Support level under Section 4 below, the current Contacts will continue to be allowed until the expiration of the current license term for the applicable Services under the Agreement. 2.2 Support Hours and Target Initial Response Times. Google will process Requests during the Hours of Operation, unless otherwise indicated in these Guidelines. Any Requests received outside of the Hours of Operation will be logged and processed at the beginning of the next Business Day. Target initial response times are based on the subscribed support level. 3. General Provisions 3.1 Maintenance. To ensure optimal performance of the Services, Google performs periodic Maintenance. In most cases, Maintenance will have limited or no negative impact on the availability and functionality of the Services. If Google expects planned Maintenance to negatively affect the availability or functionality of the Services, Google will use commercially reasonable efforts to provide at least seven days advance notice of the Maintenance. In addition, Google may perform emergency unscheduled Maintenance at any time. If Google expects such emergency unscheduled Maintenance to negatively affect the availability or functionality of the Services, Google will use commercially reasonable efforts to provide advance notice of such Maintenance. Maintenance notices noted above will be provided via the GES Site. 3.2 Language. The parties agree that all support provided by Google pursuant to these Guidelines will be provided in the English language. 4. Support Levels 4.1 Bronze. The Bronze support level includes the following, and Google will provide it to all customers under the Agreement: automatic Services upgrades and maintenance updates, support for billing inquiries, access to documentation, white papers, online best practices guides, and community forums. 4.2 Silver. The Silver support level includes all the items in the Bronze level plus the following: support requests accepted via the GES Site for questions about Services functionality, best practice guidance on how to architect with the Services, and Services errors reports, as well as up to 2 Designated Contacts. P1 Priority support Requests are responded to with a target initial response time of four hours and are responded to during Hours of Operation. P2, P3 & P4 Priority support Requests are responded to during business hours of the location to which the Requests are assigned and will be responded to with an initial target response time of 1 Business Day or less in the location to which the Requests are assigned. 4.3 Gold. The Gold support level includes all the items in the Silver level plus the following: 24x7 phone support, consultation on application development, and specific guidance on how to architect with the Services for Customer's proposed use case, as well as up to 5 Designated Contacts. P1 Priority support Requests are responded to with a target initial response time of one hour and are responded to 24 x 7. If contact is made for a P1 Priority support Request on a weekend or regional holiday, a phone call is needed to trigger a return support response. P2 Priority support Requests are responded to with a target initial response time of 4 business hours and are responded to during business hours of the location to which the Requests are assigned. P3 & P4 Priority support Requests are responded to with an initial target response time of 8 hours during business hours of the location to which the Requests are assigned. 4.4 Platinum. The Platinum support level includes all the items in the Gold level plus the following: Unlimited Designated Contacts. P1 Priority support Requests are responded to with a target initial response time of one hour and are responded to 24 x 7. If contact is made for a P1 Priority support Request on a weekend or regional holiday, a phone call is needed to trigger a return support response. P2 Priority support Requests are responded to with a target initial response time of 4 hours and are responded to 24 x 7. P3 & P4 Priority support Requests are responded to with an initial target response time of 8 hours during business hours of the location to which the Requests are assigned. In addition, Customer will receive access to the Technical Account Manager ("TAM") team to manage all technical support escalations and offer on-going expertise on Services, solutions implementations, and related technical inquiries. TAM team support is delivered during local business hours of the TAM team member assigned to work on the applicable matter. 5. Definitions 5.1 "Business Days" means any day other than Saturday, Sunday or regional holidays as documented in the GES Site. 5.2 "Designated Contacts" means administrators or technical employees designated by Customer who are allowed to contact Google for technical support. 5.3 "Feature Request" means a Request by a Contact to incorporate a new feature or enhance an existing feature of the Services that is currently not available as part of the existing Services. 5.4 "GES Site" means the site currently located at https://enterprise.google.com/customerportal/ (or such other URL that may be provided by Google). 5.5 "Google Support Personnel" mean the Google representatives responsible for handling technical support requests. 5.6 "Hours of Operation" means 00:00 to 18:00 United States Pacific Time on Business Days. 5.7 "Maintenance" means maintenance work that is performed on hardware or software delivering the Services. 5.8 "Request" means a request from a designated Contact to Google Support Personnel for technical support to resolve a question or problem report regarding the Services. 5.9 "Services" are defined in the Agreement. 5.10 "Service Unusable" is any situation where Customer, adhering to published technical guidelines for and documented correct usage of the Services, is unable to access or use the Services for the majority of its End Users for a period of time greater than fifteen (15) minutes. 5.11 "Standard Request" means a Request made by Customer to Google that is not a Service Unusable Request or Feature Request. 5.12 "Priority" means the level of impact a Request is having on Customer’s operations and is used to establish initial target response times. 5.13 "P1" means Critical Impact – Service Unusable in Production 5.14 "P2" means High Impact – Service Use Severely Impaired 5.15 "P3" means Medium Impact – Service Use Partially Impaired 5.16 "P4" means Low Impact – Service Fully Usable GOOGLE MINI TECHNICAL SUPPORT SERVICES GUIDELINES (“Guidelines”) Download PDF 1. Definitions. a. “Business Day” means any day other than Saturday, Sunday or any U.S. Federal Holiday. b. “Customer Contacts” means one search system administrator or one technical employee designated by Customer in writing who is allowed to contact Google for technical support. c. “Feature Requests” means any suggestion made by Customer to Google Technical Support Personnel that is unique to Customer Contact and is unrelated to a Fix, Standard Request, or Time Critical Request. This includes requests by Customer Contact to incorporate a new feature or enhance an existing feature of the Software or Hardware. Feature Requests are not counted as Support Incidents. d. “Fix” means a correction, fix, alteration or workaround that solves a Standard Request or a Time Critical Request. e. “Google Technical Support Personnel” means the Google representatives responsible for handling technical support requests. f. “Hardware” means the tangible components of the Google Mini (the “Mini”) and includes the media on which the Software is pre-loaded (but excludes the modem shipped by Google with the Mini). g. “Hours of Operation” means 7:00 a.m. to 5:00 p.m. Pacific Time on Business Days. h. “Remote Modem Support” means a Customer-enabled modem (provided by Google and shipped with the Mini) that provides access to the Mini for Google Technical Support Personnel to diagnose and/or correct a Time Critical Request. i. “Serving Downtime” means a failure of the Mini to provide any search results to Customer and its end-users. j. “Software” means certain proprietary computer programs in binary executable and script form only, as well as proprietary software data, as such may be modified from time to time, that is installed in the Hardware. k. “Standard Request” means any error, bug or malfunction that is not a Time Critical Request, or a single question regarding features of the Hardware or Software, but excludes Feature Requests. l. “Support Incident” means a single request for assistance to resolve one Standard Request or one Time Critical Request or a single question regarding the existing features of the Software or Hardware. m. “Support Period” means the time period for which support is provided and paid for under the Online License Agreement and Order Form(s). n. “Time Critical Request” means any error, bug or malfunction that causes Serving Downtime for at least one hour. o. “Update” means minor enhancements to functionality and modifications to the Software or Hardware that are made generally available to customers as part of Technical Support Services during the Support Period. 2. Support Policies and Procedures. a. Support services under this Agreement are second-level, i.e., Customer Contact is expected to provide first-level support of the Search Mini’s end-users. b. Prior to making a request to Google, Customer shall make reasonable efforts to resolve the issue using the Documentation or FAQs on the Support Web site (http://support.google.com/enterprise) (the “Support Site”). All requests for support shall be submitted to Google Technical Support Personnel via the Support Site. If the procedure for making technical support requests is changed in the future, Google will notify Customer Contact via email prior to any such change. The Support Site will provide the latest technical information about the Mini. c. Feature Requests must be submitted to Google via the Support Site or via the support request form on the Support Site. d. Upon receiving a request from Customer Contact, Google will determine whether the request is a Standard Request, a Time Critical Request, or a Feature Request. Google reserves the right to determine in its sole discretion whether a request is a Standard Request, a Time Critical Request, or a Feature Request, or is not within these Guidelines. e. If the request is a Time Critical Request per subsection 2(d) above, Google will attempt to respond to the request within the next Business Day. Google will then use commercially reasonable efforts to provide a Fix to the Time Critical Request and will provide daily email status reports to Customer Contact (upon request by Customer Contact) until the problem is resolved. f. If the request is a Standard Request per subsection 2(d) above, Google will attempt to respond to the request within the next two Business Days. Google will then use commercially reasonable efforts to provide a Fix to the Standard Request and will provide weekly email status reports to Customer Contact (upon request by Customer Contact). Standard Requests received outside of Hours of Operation will be logged in at the beginning of the next Business Day. g. If Remote Modem Support is required to troubleshoot a Time Critical Request, Customer Contact will set up a connected modem line for Google Technical Support Personnel to perform remote support. Google Technical Support Personnel will not access the Mini via any other modem. If Customer Contact cannot provide such connected modem access within ten (10) days of Google’s request, the Google Technical Support Personnel will close the support request and count it as one Support Incident. h. If the request is a Feature Request per subsection 2(d) above, Google will log the request for future releases of the Software or Hardware, and shall consider the matter closed. Google is under no obligation to respond to any Feature Request, or to include any such Feature Request in any future release. i. Technical Support Services shall be rescinded immediately, without refund, if the seal on a Mini is broken, or when Google Technical Support Personnel determine that the Mini has been modified by Customer. j. Hardware may be repaired or replaced (as determined at Google's sole discretion) if defective or damaged in shipment, provided that Customer (i) promptly completes all forms required by Google and/or Google’s shipping company for damage caused in shipment, and (ii) damage to the Hardware was not caused by Customer’s abuse, misuse, accident, alteration, or unauthorized modification or installation. Problems caused by damage to the Hardware other than damage that occurred during shipment shall not be covered by Technical Support Services. k. Customers who have paid the total fees due for the Mini shall be entitled to receive Updates to the Software and/or Hardware during the Support Period. Updates will be made available on the Support Site. Google Support Personnel shall notify Customer when Updates to the Mini become available. Google reserves the right to supply a replacement Mini as part of a Mini Update. l. Customer shall install each Update to the Mini within 60 days of notification from Google that each Update is available. m. Google will only support the current version of the Software and the version of the Software immediately preceding the current version of the Software. Google will not respond to support requests for any other versions, and will count any such request as a Support Incident and close the incident upon referring Customer to the current version. n. Support Incidents may be made by the designated Customer Contact only. If Customer changes its Customer Contact, it must notify Google in writing via email at least 7 days in advance. o. Customer is entitled to unlimited Support Incidents during the “Trial Period,” if any, under a Google Agreement for Trial and Evaluation of Software or the Google Inc. Online License Agreement, whichever applies . During the Support Period for which fees have been paid, Customer is entitled to up to twenty (20) Support Incidents per Mini. Additional Support Incidents may be purchased during the Support Period at the then-current rate for such Support Incidents. See your Google Sales Account Manager for more information. p. Support Incidents will be characterized and counted according to the definitions and procedures contained herein, regardless of whether communicated to Google in a single or multiple requests. q. During the Trial Period, if any, Customer may obtain Updates for the Software only if such Software operates on the Hardware in possession of Customer. If a newer release of the Hardware is introduced during the Trial Period, or is required to operate the latest release of the Software, Customer shall be entitled to receive Updates only after paying all fees for the Mini. Google will in that case ship new Hardware to Customer with the most recent release of the Software. r. If Google ships a replacement Mini to Customer for any reason, Google shall issue a temporary license for 45 days from the date of shipment. Customer must ship the replaced Mini back to Google for receipt by Google within 45 days of Google’s shipment to Customer of the replacement unit. Upon receipt by Google of the returned Search Appliance, Google shall issue a license key for use according to the terms of the Online License Agreement. s. Google Technical Support Personnel will only respond to Standard Requests and Time Critical Requests, as defined above, and as determined by Google per subsection 2(d) herein. t. Requests that identify bugs, errors or malfunctions in the Software or Hardware shall not be counted as Support Incidents. Google Technical Support Personnel reserve the right to determine when a Support Incident is counted against Customer’s allocation of prepaid Support Incidents. u. Any services not included in these Guidelines must be purchased from Google, subject to availability. Requests for assistance with XSL coding, other than basic variable changes, are not included in Google Technical Support Services. See your Google Sales Account Manager for more information. v. Google Technical Support Personnel will not answer questions or requests regarding Google.com or any other Google products or services. Indexing SharePoint 2003 with Google Search Appliance Revised 24 August 2005 Overview With minor modifications, the Google Search Appliance can crawl Microsoft SharePoint Portal Server 2003. l Modify SharePoint to make it crawlable by Google Search Appliance l Add a SharePoint user for crawling purpose l Configure the Google Search Appliance to crawl SharePoint l Notes l Notes on earlier versions of SharePoint Modify SharePoint to make it crawlable by Google Search Appliance Note: Modify your SharePoint templates at your own risk. The default templates that SharePoint Portal Server uses contain a redirect to a non-existent URL wrapped in a